Backend Product Manager : A person who can operate like the central nervous systemof our commerce stack someone who can connect the dots across OMS ERP POS logisticsintelligence and customer-facing delivery experiences.
This is not a typical PM role. Youre shaping the backbone of how orders are promisedfulfilled and delivered in a way that scales across brands pin codes and edge cases. Youllorchestrate real-world commerce logic: inventory reservations estimated delivery enginesdelivery SLAs hyperlocal fulfilment omnichannel handoffs NDR/NPR workflows and ERPsyncs all stitched into reliable modular systems. If youve ever wanted to build a promiseengine that customers trust a logistics brain that ops teams love and omnichannel rails thatretail depends on -this is your playground.
What Youll Own
1. Core Backend Platform Thinking
Drive the Order Management System (OMS) logic order lifecycle partial shipmentsreturns cancellations RTOs and inventory hold/release mechanisms
Seamlessly integrate with ERP systems for financial events GRN flows invoicegeneration and reconciliation pipelines
Coordinate with POS systems for real-time inventory sync click & collect flows split orderhandling and offline stock fulfilment
Build foundational support for omnichannel capabilities like:
BOPIS (Buy Online Pickup In Store)
BORIS (Buy Online Return In Store)
Tag loop management for store handovers and inter-warehouse transfers
2. Delivery Intelligence and Logistics System Design
Own and evolve the Estimated Delivery Date (EDD) engine factoring in pin codeserviceability warehouse availability logistics SLAs and forward-reverse timelines
Design systems to support hyperlocal deliveries including dynamic riderassignment FC/store proximity routing and smart fallback strategies
Define and automate NDR/NPR flows including reason classification retry logicescalation loops and return diagnostics
3. Cross-Functional Execution at Scale
Act as the bridge between engineering operations supply chain store ops financeand other product teams ensuring reliability scalability and alignment
Own the end-to-end product lifecycle: from writing functional specs and API contractsto running UATs and post-launch optimizations
Make key trade-offs across system performance speed of execution and techscalability always keeping customer promise and ops efficiency at the core
Role Requirements
36 years of product management experience ideally in high-scale e-commercelogistics platforms supply chain tech or backend-heavy consumer businesses
Proven experience designing or scaling systems like OMS ERP POS or WMS and asolid grasp of how commerce moves across digital and physical touchpoints
Deep systems thinking youre comfortable discussing event flows message queuesservice orchestration and state machines with engineering Strong product intuition and operational empathy you can balance businessurgency with long-term system integrity
Ability to navigate across zoom levels from debugging a specific NDR flow toplanning quarterly roadmaps with senior stakeholders
Exceptional communication and prioritization skills youre equally comfortable inleadership reviews engineering huddles or ops war rooms
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