Customer Success Manager (SaaS) - US
Customer Success Manager (SaaS) - US
Posted on :
10-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200 employees & helping 1000 Customers across 75 Countries. We are funded by top investment partners Accel ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.
The Role
We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprintos Ambassador for all its Customers. Youll be the one who understands the customer businesses is high on EQ and empathy and comes with a high sense of ownership.
Responsibilities
- Onboard clients on the Sprinto platform and give them a top-notch customer experience
- Regular and proactive communication with customers about product updates and action plans
- Work closely with our Product and Engineering teams to help improve our product offering
- Customer Advocacy is a key responsibility of this role - client testimonials G2 reviews case studies etc.
- Customer and Revenue Retention Ensuring that customers stay happy and invested with Sprinto
- When required assisting the Sales team with answering technical questions about the product
Requirements
- You have 3-5 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills most of the time you would be speaking with a customer
- You have a good understanding of cloud technology - words like S3 bucket DB encryption and Virtual Private Cloud mean something to you
- You enjoy talking to customers and building a relationship Being the go-to person for customers makes you happy
- You are systematic and methodical - you make commitments and meet them consistently.Customer information is at your fingertips and you are quick to identify any business opportunity
- You have strong prioritization skills and the ability to work with customers across timezones
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents Spouse Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
Required Experience:
Manager
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
