Nishkam Apprenticeships - Engagement and Administration Officer
Nishkam Apprenticeships - Engagement and Administration Officer
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4-5years
26000 - 29000
1 Vacancy
Job Description
This role is crucial to ensure a high level of engagement with employers learners and administration to successfully grow our apprenticeship programmes. We are therefore seeking a dedicated Engagement and Administration Officer to join our Apprenticeships team. The focus of our provision is values led high quality and higher-level apprenticeships.
The successful candidate will support Employer and Apprentice engagement learner compliance communicate effectively with learners employers and tutors and maintain/update the Learner and Delivery Platform (Aptem) system.
Engagement and Communication:
- Coordinate and support employer and learner recruitment and ongoing engagement activity
- Serve as the primary point of contact for learners employers and tutors
- Schedule and coordinate progress reviews and meetings
- Provide timely and effective communication regarding programme updates and requirements
- Provide high quality of care and support to contribute to the retention of Learners
Funding Compliance:
- Support Learner and Employer onboarding processes
- Ensure all learner records are accurate and up to date
- Regular reporting on learner progress and compliance with programme requirements.
- Assist in the preparation and submission of Individualised Learner Records (ILR)
- Support the Programme Director with Quality Assurance
- Support preparation and completion of internal/external audits
Aptem System Management:
- Maintain and update learner information in the Aptem system
- Ensure data integrity and accuracy within the system
- Generate reports and provide insights on learner progress and compliance
Administrative Support:
- Assist and coordinate the onboarding process for new learners.
- Prepare and distribute programme materials and documentation.
- Support the Apprenticeship Programme Manager with administrative tasks as needed
- Conduct compliance checks to ensure adherence to internal processes and funding rules
- Liaise with the NCA Events Team to ensure smooth and effective delivery of engagement and delivery activities
Requirements
Person Specification:
Qualifications and Skills
Education
- Minimum A-Levels or equivalent required
- Degree level qualification is desirable
- Additional qualifications in administration or a related field are a plus
Experience
- Minimum of 3 years in a customer facing role with administrative experience preferably within an educational or training environment - desirable
- Familiarity with apprenticeship programmes and compliance requirements is desirable
- Experience working in a regulated sector is essential
- Strong communication and interpersonal skills - essential
- Excellent organisational and time-management skills - essential
- Proficiency in using Microsoft Office Suite (Word Excel Outlook Power BI) - essential
- Experience with Aptem or similar learner management systems is highly desirable
- Attention to detail and accuracy in data management - essential
Personal Attributes:
- Proactive and able to work independently
- High level of demonstratable reliability and consistency
- Have a diligent and steadfast approach to tackling challenging conversations whilst applying an empathetic approach
- Adaptable and able to manage multiple tasks simultaneously.
- Committed to providing high-quality support and service
- Synergy and commitment to Nishkam Values
- Confidentiality is essential within this role
- It is best practice and necessary for compliance with Data Protection legislation. It is imperative no personal details of any visitors staff volunteers or members are shared with anyone or left visible to anyone without the specific permission of the NCA Managing Director.
Health and Safety requirements
- Education
Minimum A-Levels or equivalent required Degree level qualification is desirable Additional qualifications in administration or a related field are a plus
Employment Type
Full Time
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