Complaint Service Improvement Officer
Complaint Service Improvement Officer
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
3-Month Contract with a local authority
Job Purpose
- Responsible for handling customer complaints member and MP enquiries statutory enquiries including Freedom of Information (FOI) Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Key Duties/Accountabilities
- Lead and initiate service improvement work within the Directorate
- Support the Community Services Directorate with project work and administrative tasks
- Analyse allocate administer and collate all representations in the form of complaints correspondence MP and Member enquiries
- Responsible for producing departmental procedures and working to corporate procedures
- Manage the response and collation of all FOIs EIR and Data Protection requests according to legislative procedures and corporate guidelines
- Identify and implement service improvements by researching best practices and making recommendations to managers and DMT to change processes and procedures
Essential Experience Required
- Experienced in handling customer complaints member and MP enquiries
Essential Qualification Required
- Qualification in a related field is essential
Additional information to note
- Working hours: 35 hours per week
- The role closes on 13th July 2025 apply ASAP
Requirements
Requirements
- Experience in handling customer complaints member and MP enquiries
- Qualification in a related field
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Education
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Employment Type
Full Time
Key Skills
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