Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills are motivated and are passionate about helping others we want you on our team.
Types of Clients:
Nonprofit/Charity TV and Radio stations
Child welfare agencies
Veteran support groups
Spiritual and religious organizations
Animal advocacy groups
Requirements
Minimum 6 months of remote call center experience or 1 year in-office call center experience
Must be at least 18 years old
Must be an US resident
Must use a Windows 11 PC
Quiet professional background for calls
Able to type at least 40 words per minute
Intermediate computer skills
Able to pass a background check
Must be able to complete a voice assessment and a mock call
Preferred Skills:
Highly organized and self-motivated
Excellent communication skills
Intermediate PC proficiency
Reliable and Dependable
Able to provide excellent customer service
Technology Requirements:
Windows 11 ONLY No Chromebooks or Apple (Macs) allowed
16 GB RAM computer is preferred
Dual monitors
Noise-canceling USB headset
Hard-wired internet connection (Ethernet; No WiFi allowed)
Benefits
Inbound phone work: $0.20 - $0.32 per talk minute depending on the project
Experienced agents can earn up to $0.35 per talk minute
Additional opportunities for email ticket and chat support available with varied pay rates
Flexible hours with 24/7 availability
WHAT IT TAKES TO SUCCEED: Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable, friendly, and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS: Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED: A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace