Service Desk Support - Temp
Service Desk Support - Temp
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Job Description
The purpose of the Help Desk support role is to create value for customers (colleagues and external parties) via effective communication to understand the problem and explain its solution resolving issues personally where possible.
Role Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Qualifications :
- Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products databases and remote control
Good understanding of computer systems mobile devices and other tech products
Office 365- Must be a competent user to be able to provide end user support
Ability to:
Diagnose and resolve basic technical issues
Customer-oriented and patient
Ability to communicate effectively both orally and in writing with people at all levels across the organisation and externally.
Time management and organisation.
Ability to analyse complex data draw conclusions produce reports and make recommendations to senior management.
Ability to build effective working relationships with people at all levels across the organisation and externally and to influence.
Additional Information :
- Hybrid working
- Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
- Life Assurance 4 times annual salary
- Group Income Protection
- Private Medical Insurance this may include cover for partner and or children at company cost. Cover includes Optical Dental and Audiology
- Discretionary Bonus
- Competitive Annual Leave
- 2 Volunteering Days
- Benefit Hub
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
