Service Assurance Specialist

We are looking for Service Assurance Specialist to join our Service Delivery & Assurance team in Sydney. Reporting to Service Assurance Team Leader - SDAT the Service Assurance Specialist is responsible for managing service assurance processes and activities for all Symbio (TaaS) products and services so that Symbio (TaaS) stands ready to add value to our customer relationships in all interactions that we have with them.

The Service Assurance team provides support to TaaS Service Providers and their customers for all service assurance enquiries and escalations via phone and ticket.

The primary responsibility of this position is to ensure all calls tickets and escalations from TaaS Service Providers and their customers are actioned correctly and in a timely manner while providing exceptional service and delivery of business objectives.

This role requires effective communication and positive engagement with internal stakeholders external customers & third-party vendors to efficiently resolve incidents and faults.

As Symbio offers after hours support for our high-end customer base. This role will require after-hour escalations on a rotating roster.

Qualifications :

What youll need to succeed:

• Min 2 years of Telecommunications and/or IT Operational experience
• Strong understanding of VoIP/SIP NBN Ethernet & Mobile technologies is desired
• Tertiary education in a related field
• Ability to think logically and critically about a particular problem
• Proactive can-do attitude
• Demonstrated initiative and customer focus approach

Whats it like to work here
As a Symbion you have flexibility to shape when where and how you work. Symbions can choose to be primarily remote primarily office-based or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus youll enjoy a range of benefits including share options generous parental leave regular social events social clubs and a comfortable fun and diverse working environment.

If this sounds like the next great step in your career wed love to hear from you.

Apply Now!

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Additional Information :

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities and encourage everyone regardless of gender ethnicity disability sexual orientation or life stage to embrace these opportunities enabling them to develop themselves and their career.

Our employees happiness health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesnt compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as discounted Aussie Broadband internet up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.

At Symbio our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands networks and technologies to power the future of global communications.

Remote Work :

No

Employment Type :

Full-time