Monitoring & Control
Monitoring & Control
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
- Active monitoring of our customers IT infrastructures (servers network devices applications);
- Reaction on all alerts as defined within the process binders;
- Analysis of support requests sent by our customers by phone email or web submit into our Incident management application;
- Timely logging of every support request in the ticketing systems;
- Accurate ticket documentation of the support request and troubleshooting steps taken;
- Tickets follow-up and escalation in accordance with priority impact and SLAs;
- Regular feedback to the affected clients on the status of the support request in accordance with priority;
- Ownership and responsibility for all tickets assigned on the queue;
- Execution of proactive health checks according to already defined checklists;
- Punctual follow-up and accurate recording of the performed checks;
- Works in close collaboration with the colleagues to ensure that service delivery to the customer is of the highest standard;
- Works in accordance with Managed Services Operations quality standards procedures processes and work instructions;
- Attendance in trainings and team meetings.
Qualifications :
- Experience in professional communication with clients (phone calls e-mails);
- Proactivity and positive attitude;
- IT skills strong interest and willingness in self-development;
- Strong team spirit and involvement;
- Punctuality and flexibility;
- Ability to listen learn and improve;
- Advanced English skills.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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