Content Administrator, Czech Speaking
Content Administrator, Czech Speaking
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Content Specialist will support the development maintenance and organization of content materials (Learning/Training content Knowledge base content & Macro content) that empower agents to succeed in our Service Operations function. Reporting to the Content Manager this role will focus on assisting in content creation and ensuring all materials are up-to-date and accessible. The Content Specialist will work closely with training QA and operational teams to ensure alignment with organizational goals and agent needs. The role will also include translation of all content from English to Czech.
Key Responsibilities:
The role will also include translation of all content (Learning/Training content Knowledge base content & Macro content) from English to Czech.
Assist in the development and maintenance of content materials ensuring they are accurate consistent and aligned with agent enablement objectives.
Conduct regular audits of existing content to identify gaps outdated information and areas for improvement.
Collaborate with the Content Manager and other stakeholders to update materials for new product launches process changes and operational updates.
Organize and manage content repositories to ensure materials are easily accessible and well-documented.
Support training and QA teams by gathering feedback on content usability and making necessary updates.
Monitor content usage and performance preparing basic reports to highlight trends and opportunities for improvement.
Maintain version control of enablement materials ensuring consistent and professional presentation across all documentation.
Respond to ad-hoc content requests from stakeholders and ensure timely delivery of updates or materials.
Qualifications :
Minimum 12 years in Operations content development documentation or a related support role.
Strong ability to manage multiple tasks maintain content repositories and ensure version control.
Familiarity with content management systems (CMS) or similar tools is a plus.
Excellent ability to audit and review materials for accuracy and consistency.
Collaboration Skills: Ability to work effectively with cross-functional teams including training QA and operations.
Strong written and verbal communication skills with a focus on clear and professional presentation.
Background in agent enablement customer service or a related field.
Exposure to basic data reporting or performance tracking is a plus.
Experience managing content repositories and governance structures.
English & Czech fluently
Additional Information :
Whats in it for you
- Be part of a fast-growing international team backed by a strong and stable corporate background.
- We support your development through in-house English language courses and full access to thousands of online trainings via LinkedIn Learning.
- Youll receive group life accident and health insurance from your first day and after the probation period Medicare health insurance and SZP card benefits as well.
- We contribute to your wellbeing with access to our mental health support programme office massages and AYCM sport pass contribution.
- We regularly collect employee feedback and your voice can directly influence how we shape our workplace.
- Youll work from a modern dog-friendly office in Haller Gardens fully equipped with everything you need (laptop phone etc.) and easily reachable from anywhere in the city - even by bike.
- We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
