VIP Casino Host - Slots

A VIP Casino Host is responsible for building and maintaining relationship with high-value players at a casino. Their duties include ensuring top-tier customer service offering exclusive perks and promotions maintain and cultivate relationships increase trip frequency and guest loyalty or premium players. A VIP Casino Host also personalizes the gaming experience to encourage player loyalty. 

• Develop/Maintain a base of assigned players and ensure each receives personal attention and quality service in accordance with the companys established strategies and guidelines
• Recruit/Maintain high-level players through a variety of activities including but not limited to; direct mail telemarketing referrals guest visitation and on/off-site events.
• Continuously develop and sustain personalized relationships with guests with focus on premium players.
• Respond to guest requests and inquiries or concerns in a calm prompt and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company at both on- and off-site events generating new and maintaining current guest relationships.
• Miscellaneous duties as assigned.

Qualifications :

• Minimum age of 21 years old. 
• Three (3) years experience in customer-facing role preferably in the gaming or hospitality industry.
• Three (3) years experience in high level sales. 
• Excellent oral and written skills leadership skills as well as customer service and interpersonal skills.
• Must be flexible in work schedule including evenings weekends and holidays.
• Proficiency in Microsoft Office applications and player tracking systems. Salesforce experience a plus
• Proficient in multitasking problem-solving and building relationships.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time