Restaurant Host/Hostess

Job Summary:

Who are we
Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders:Ticketmaster Live Nation Concerts Live Nation Media & Sponsorship and Artist Nation Management.Ticketmasteris the global event ticketing leader with nearly 455 million tickets sold over 145000 events ticketed and more than12000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment inthe world producing nearly 23000 shows annually for over 2700 artists in 33 countries. Artist NationManagement is one of the worlds leading artist management companies representing approximately 280 artists.These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brandsenabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its liveevent and digital platforms. For additional information visit.HOB Entertainment a division of Live Nation Entertainment offers exceptional club venues nationwide. House ofBlues venues provide several genres of live music from Rock Hip Hop Country Rock en Espaol Blues JazzReggae and Pop. House of Blues venues are also known for their southern-style cuisine juke-joint inspiredatmosphere and the World Famous Gospel Brunch.

Who are you
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking andcommitted. At Live Nation Entertainment our people embrace these qualities so if this sounds like you thenplease read on!

The Role:
Meet greet and seat all guests with a positive friendly helpful attitude and is a general source ofinformation to all guests entering the House of Blues. Exudes pride and passion for the House of BluesBrand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest

experience.

Responsibilities:
Understand the HOB Hospitality Zone

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Obtain guests names number in party physical description arrival times and any needs for childrenwhen applicable
Direct guest to an appropriate location when on a wait

Utilizing the HOB reservation system estimate and quote accurate wait times for tables

Show guests to tables place menu in guest hands wait for guest to be seated before leaving the table

Anticipate and respond to guest needs (guest satisfaction)
Market current and future shows menu items and retail by placing all marketing literature on diningtables
Properly answer guest questions regarding the menu music hall events related art music history andartists appearing at the House

Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
Communicate to door host kitchen and Manager on Duty the wait time parties of eight (8) or more andany planned special event; any and all information is necessary to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated

Keep host area clean and organized throughout the shift (shift mechanics)

Keep floor in host area free of spills food trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain HOB safety and sanitation standards

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures
Required to occasionally work Special Events that are scheduled throughout the venue

Qualifications:
Required:
High School Diploma
Working knowledge of restaurant operations seating procedures guest relations problem solving

Skill in diplomacy handling multiple tasks verbal skills organizational skills and interpersonal skills
Ability to diffuse possibly volatile situations with tact and diplomacy
Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service andperformance of overall operations

Ability to adhere to the HOB uniform and appearance policy

Efficient in basic computer skills

Flexible availability- Position may require days nights weekends and holidays

Preferred:
High skill level of Open Table and/or other reservation software

Point of Sales (POS) knowledge preferable MICROS

Previous Customer Service/ Host experience

Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:
Working environment is fast-paced often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques.

If the above description sounds like you and fits your background apply online at join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by theemployer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of racecolor religion sex gender identity pregnancy national origin ancestry citizenship age marital status physicaldisability mental disability medical condition sexual orientation genetic information or any other characteristicprotected by state or federal law.