Account Executive
Account Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
A client advocate who aims for delighting customers by managing complex queries though holistic knowledge of NIQs services / offerings. This role attempts to minimize the number of handoffs before responding to client attempting to answer all possible queries without additional teams intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support
Lead Generation via servicing (reactive on data)
End to end ownership of the customer query and manage the coordination with Internal teams in case of correction set-up (billable options)
Maintaining and creating Knowledge Articles
Support juniors on access requests and troubleshooting queries on platforms (CSO Discover) and forward them to NGH upon necessity
Responsible to provide training to the clients on methodology and on new tools Configuration Manager
Conduct coverage analysis as per the service model involve DSciwhen needed
Providing input and preparing Claim letters
Conduct minimum level of analysis understanding key trends market dynamics
Drive client usage of MSD platform to raise tickets
Record the right metrics in MSD
Encourage client self-service as much as possible through knowledge articles Discover capabilities and Configuration Manager (when live)
Responsible to acknowledge client queries and set the right severity level within 4 hours of reception
Secure that minimum level of information to resolve the query is available before triaging the query (templates to be created by CS)
Triage database and product coding related queries to internal teams
Own communication until/unless triaging to Client Operations for operational support
Provide regular information to internal teams regarding the client expectations critical escalations/situations contract renewals etc. Communicate major incidents - prepare in liaison with AD/sales and send clear correct and timely communication for the client for non-operational/sensitive topics with all details required including local language if needed
Handle regular weekly/monthly calls with client
Define the audience of the communication and help juniors on the same
Qualifications :
Work experience:
Minimum 2-4years of work experience in client facing roles to be able to understand client requirements and execute relevant actions
Education:
Masters degree (advantage) or equivalent experience
Experience with NielsenIQ (or similar) solutions preferred in analytics space including POS/Panel data
Strong analytical mind and excellent numerical skills
Knowledge of Microsoft Excel PowerPoint and Google Sheets/Slides
Excellent command of both written and spoken English (some local jobs might require English)
Proficiency in pulling analyzing and incorporating all NIQ data sources that are relevant to the client(s) i.e. RMS CPS Discover Omni etc.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
