Reception / F&B Team Member (Multi-skilled)
Reception / F&B Team Member (Multi-skilled)
Posted on :
09-07-2025
Employer Active
1 Vacancy
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Job Description
Providing efficient friendly and professional service to all guests.
Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
Achieving a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests
Promote the F&B offer
Occasionally help with Breakfast shifts
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications :
previous hotel experience
Additional Information :
customer oriented
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
Key Skills
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