ABBVIE Cincinnati, OH - Desktop Support Technician II
ABBVIE Cincinnati, OH - Desktop Support Technician II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
Desktop Technician will provide day to day onsite desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
RESPONSIBILITIES
- Provide first/second level contact and problem resolution for customer issues.
- Work with third party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber and other authorized desktop application.
- Install upgrade support and troubleshoot for printers computer hardware.
- Performs general preventative maintenance tasks on computers laptops printers.
- Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Broad experience of IT with basic understanding of networks servers audio/visual smart devices and telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned.
Ideal candidates must have the following qualifications and skills.
Basic Knowledge of Network Devices such as Switches Routers Wireless
Access Points preferably CISCO Riverbed
Basics knowledge / understanding of assigning switch ports to specific
VLANs
Patch phone ports to switch as needed
Basic troubleshooting of Avaya VOIP phones (knowledge on basic
configuration)
Troubleshoot issues with fiber links between switches Able to visualize
errors and communicate to remote technical teams
Troubleshoot and replace network switch chassis blades when required
Good to have understanding of any Data Center Infrastructure Management
Application
A periodic (minimum twice weekly) visual check of the IDF rooms for
cooling and power status (specifically UPS alarms and PDU health) ControlM EMC Avamar Data Domain
Basic Knowledge of Monitoring tools such as Solarwinds etc
Networking and Operating System basics
Assist network and data center admins (Internal Customer and Vendor) as
required during the course of technical troubleshooting
Basic knowledge about Hardware like Servers Storage devices
Knowledge to understand Monitoring Tool outcome
Basic knowledge of ITSM tool preferably ServiceNow
Basic knowledge Backup technologies preferably EMC Avamar
Basic knowledge of Operating Systems- Windows 2003 servers
Enterprise/Standard Edition UNIX & linux
Basic knowledge about Windows 2003 Active Directory structure MS
Exchange 2003 and File/Print Server
Experience in SLA base environment
Knowledge on Server Performance monitoring preferred
Candidate should have minimum 3-5 years experience in above mentioned
area
Employment Type
Full Time
