Finnish and Swedish Speaking Service Coordinator
Finnish and Swedish Speaking Service Coordinator
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Job Description
Are you a proactive problem-solver with a knack for exceptional customer service and fluency in both Finnish and Swedish Do you thrive in a dynamic international environment and enjoy connecting with people Were looking for a highly motivated Finnish & Swedish-Speaking Service Coordinator to join our team in Ghent Belgium and become a vital link in our world-class support operations.
We are a leading global manufacturer renowned for our innovative products and commitment to customer satisfaction. Our operations in Ghent are a crucial hub ensuring seamless support for our clients across Northern Europe. This is a unique opportunity to kickstart or advance your career within a supportive and rapidly evolving industry.
Your Mission as a Service Coordinator
As a Service Coordinator youll be the central point of contact for our Finnish and Swedish-speaking customers and partners playing a pivotal role in ensuring their queries are resolved efficiently and professionally. Your day will be diverse involving communication problem-solving and coordination all aimed at delivering an outstanding service experience.
Your key responsibilities will include:
- Customer Communication: Handle incoming inquiries via phone email and potentially chat from customers dealers and partners in Finnish and Swedish. Provide accurate information and solutions regarding our products services and support processes.
- Query Resolution: Efficiently address and resolve customer issues ranging from product information and service requests to technical queries and complaint handling.
- Coordination & Collaboration: Work closely with various internal departments (e.g. technical support logistics sales parts) to coordinate necessary actions and ensure timely resolutions.
- Information Management: Accurately document all customer interactions issues and resolutions in our CRM system maintaining detailed and organized records.
- Process Adherence: Follow established procedures and guidelines to ensure consistent service quality and efficiency.
- Feedback & Improvement: Proactively identify trends in customer inquiries or recurring issues and provide valuable feedback to improve processes and customer satisfaction.
As Our New Service Coordinator You Should Have:
- Language Proficiency:
- Finnish: Native or near-native (C2) fluency is essential.
- Swedish: Native or near-native (C2) fluency is essential.
- English: Excellent communication skills (B2/C1) for internal communication and training.
- Customer Service Orientation: A genuine passion for helping people and a strong commitment to delivering exceptional customer experiences.
- Problem-Solving Skills: An analytical mindset with the ability to diagnose issues find solutions and explain them clearly.
- Communication Skills: Strong verbal and written communication skills across multiple channels.
- Technical Aptitude: Comfortable learning and navigating various IT systems and tools.
- Adaptability: Ability to manage multiple tasks prioritize effectively and thrive in a fast-paced environment.
- Prior Experience: Previous experience in a customer service administrative or coordination role is a plus but not a must. We value potential and a willingness to learn!
- Work Ethic: Proactive organized and detail-oriented with a strong sense of responsibility.
What We Offer
Joining our team means becoming part of a forward-thinking company that values its people. We offer:
- Competitive Salary: A rewarding compensation package that reflects your skills and contributions.
- Comprehensive Benefits: Including health insurance life insurance and many more benefits designed to support your well-being.
- Relocation Package: If youre joining us from abroad we offer a comprehensive relocation package to ensure a smooth transition to Ghent (details provided upon offer).
- Hybrid Work Model: Enjoy the best of both worlds with a flexible schedule: 2 days on-site at our modern Ghent office to collaborate and connect with your team and 3 days remotely from the comfort of your home.
- Career Growth: Significant opportunities for continuous development training and long-term career progression within our global organization. We are committed to investing in our employees growth.
- International Environment: Work in a dynamic multicultural team with colleagues from diverse backgrounds.
- Supportive Culture: Be part of a company that prioritizes teamwork innovation and a positive work environment.
Location & Work Setup
This role is based in Ghent Belgium offering a vibrant city life with excellent transport links. For your remote days youll need a stable internet connection and a dedicated quiet workspace.
Are you ready to use your language skills to deliver world-class service and grow with an industry leader Apply today and become our next Finnish & Swedish-Speaking Service Coordinator!
Employment Type
Full Time
