Level Support - TM - Taguig
Level Support - TM - Taguig
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1 Vacancy
Job Description
About the Job: Level Support - TM (Taguig)
Work setup: Onsite Day shift 8am to 5pm or 9am to 6pm
Start Date: ASAP
Job Responsibilities:
- Handle support issues from Nessus customers via web-to-case voice and chat channels.
- Handle product how-to configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
- Utilize the Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
- Analyze and advance complex technical issues to support team.
- Ensure customer feedback is properly channeled into Product Management and Research & Development.
- Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused.
- Work closely and build relationships with the rest of the Tenable team including Sales Customer Advocacy Research & Development and Operations
Requirements:
- A bachelors degree or associate degree is preferred but not required.
- Minimum of 2 years experience in supporting a tech program.
- Experience in managing a team of 10 to 12 TSRs.
- Working knowledge of networking Linux/Unix macOS Windows administration patch deployment and system configuration security and Active Directory.
- Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.
Employment Type
Full Time
