Workforce Planning Analyst - Clark, Pampanga
Workforce Planning Analyst - Clark, Pampanga
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Job: WFM Planning Analyst (Clark)
Work Arrangement: Hybrid (2-3x/week onsite until further notice)
Responsibilities:
- The job description involves interpreting analyzing rating and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
- Develop and manage accurate forecasting models to predict workforce needs.
- Create effective work schedules to maximize resource efficiency.
- Monitor real-time call volume and adjust staffing levels as necessary.
- Analyze historical data to improve forecasting accuracy and scheduling strategies.
- Prepare and distribute regular performance reports to management.
- Collaborate with team leaders to address workforce management issues.
- Utilize workforce management software to enhance resource planning.
Employment Type
Full Time
