Responsibilities:
- Responsible for the product planning and execution throughout the product lifecycle for the CCPay Online Payment Service (CCPay) including but not limited to:
- Gathering and prioritizing product and client requirements
- Refine the product vision as required
- Ensuring that the product supports the organizations overall strategy and goals in alignment with OPS I&IT corporate policies
- Provide support to the core CCPay team and key stakeholders
- Gain a deep understanding of client experience:
- Identify and fill product gaps
- Generate new ideas that grow market share
- Improve client experience and support business process improvements
- Onboard new clients and manage existing client needs
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on organization and client impact
- Work closely with the core CCPay team to complete deliverables with time sensitive deadlines and optimal resources to manage competing priorities
- Drive product launches including working with the core CCPay team executives and other product management team members
- Evaluate client on-boarding plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Act as a product evangelist to build awareness and understanding
- Represent the CCPay team by engaging clients to solicit feedback on CCPay products and services
General Skills:
- Experience delivering MRDs and PRDs with prioritized features and corresponding justification
- Experience working with diverse parties not limited to technical staff and non-technical subject matter to assess partnerships and client opportunities
- Experience running beta and pilot programs with early-stage products and samples becoming an expert of CCPay
- A team player with a track record for meeting deadlines managing competing priorities and client relationship management experience
SkillsExperience and Skill Set Requirements
Evaluation Criteria for Product Manager
- Product Planning and Execution (30%)
- Payment Solution Knowledge: Experience with managing and implementing a payment solution.
- Gathering and prioritizing product and customer requirements
- Defining the product vision
- Ensuring the product supports the companys overall strategy and goals
- Customer Experience and Market Growth (30%)
- Gaining a deep understanding of customer experience
- Identifying and filling product gaps
- Generating new ideas that grow market share
- Improving customer experience
- Driving growth
- Stakeholder Management and Communication (20%)
- Creating buy-in for the product vision both internally and with key external partners
- Acting as a product evangelist to build awareness and understanding
- Representing the company by visiting customers to solicit feedback
- Product Strategy and Development (20%)
- Developing product pricing and positioning strategies
- Translating product strategy into detailed requirements and prototypes
- Scoping and prioritizing activities based on business and customer impact
- Working closely with engineering teams to deliver with quick time-to-market and optimal resources
- Driving product launches including working with public relations team executives and other product management team members
MUST HAVES:
Payment Solution Knowledge: Experience with managing and implementing a payment solution.
Nice to Have:
CCPay Online Payment Service (CCPay)