Senior Claims Specialist - Construction and Property

Victorian Managed Insurance Authority (VMIA)

• Senior Claims Specialist Construction and Property
• Ongoing Opportunity

Key highlights

• Central Location Work in Melbourne CBD close to Flinders Street.
• Salary Range $167754K - $186393K (total remuneration package inclusive of super).
• Hybrid work environment Enjoy a mix of office and flexible work arrangements fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.

About the role

Reporting totheProperty & Construction ClaimsPortfolioManagerwithintheInsuranceServicesDivision you are responsible for managing a portfolio of claims that deliversclientfocusedrecoverysolutionsthatrestoreconfidenceand build a moreresilientVictoria.

This is an exciting ongoing opportunity as a Senior Claims Specialist working with a team of claims specialists and claims officers who provide best practice strategic claimsmanagement.

You willplay a key part in educating our clients and building their knowledge ofemerging trends and strategies aimed at reducing the level and frequency of claims to heighten their riskmanagement capability.

Key responsibilities

• Manageaportfolioof property and constructionclaimsincludinghigh quantum complex and strategically significantclaimsforourclientsbyapplyingbest practice claims management processes and ensuring compliance with VMIA claims manualanddelegations
• Build and forge strong client relationships to positively influence the resolution of claims and ensureclient participation throughout the claims management process.
• Work in partnership with appointed loss adjusters andstrategicallyengageotherspecialistthirdpartyproviderstosupporttheclaimsmanagementprocess.
• Collaborate with internal and external stakeholders to meet the strategic claims management needs of clientssupport the analysis of claims data and portfolio trends.
• Mentor and guide members of your team to support the role of the Claims Portfolio Manager.

Who you work with

• Work closely withyourpeersacrosstheInsuranceServicesdivisionandthebroaderorganisationtodesigndevelopand implementkeyInsurance Servicesprograms and initiatives
• Communicate and consult regularly with the Risk Insights and Products and Service teams to informtrendsmarketneedschanges andnewopportunities forinitiatives
• Provide occasional information and updates directly to the Executive and Board. You may alsopresent on strategic program or initiatives related to client or sector from time to time.

What we are looking for

• 5 years experience in a property and construction claims management role with an insurer or loss adjuster especially in thehandling of more technically complex matters including indemnity issues across the property and construction risks.
• Aproventrackrecordofsuccessfulmanagement ofcomplexclaims with expertknowledgeofclaimsmanagementissues andchallenges.
• You are a seasoned professional with highly developed communication and interpersonal skills provenclient relationship management experience and the ability to influence stakeholders and negotiate mutually beneficialoutcomes
• You have knowledge and experience in insurance claims management along with the capacity to analyseand interpret claims information and data sources. You can demonstrate how you have used this intel toidentifytrends andstrategicopportunitiesfor improvement
• Highly demonstrated capability to manage the performance of claims service providers to ensurethat agreedservicestandardsandfees aremaintained.
• Anunderstandingofthecomplexitiesandnuancesofpublicsectormanagementwiththecapacity tooperatesuccessfully insuchan environment.

Qualifications

• YouholdatertiaryqualificationinInsuranceBusinessCommerceFinanceLaworrelevantdiscipline (highly desirable).
• YoumayalsoholdaprofessionalmembershipwithariskmanagementInsuranceorrelevantorganisation.

Why join VMIA

At VMIA we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (14 weeks paid parental leave after six months of service for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities.
• Learning & Development: Annual investment ($2500) in your growth with in-house training and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions Employee Assistance Program (EAP) and ergonomic support.
• Culture & Lifestyle: Iconic office location volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds including Aboriginal and Torres Strait Islander peoples individuals with disabilities culturally diverse communities and members of the LGBTQIA community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself highlight your fit for the role and share why you are excited about joining VMIA. For any questions about the role or application process please contact us at.

At VMIA we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities Aboriginal and Torres Strait Islander peoples individuals with disabilities and those from culturally diverse backgrounds.

If you have any accessibility needs during the recruitment process please let us know at.

Salary Information

At VMIA we offer competitive salaries based on the roles classification and your skills and experience. Typically new employees start at the minimum of the salary range however consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.

Other relevant information

Before starting at VMIA preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility:Verification of your right to work in Australia.
• Employment History:Confirmation of your past employment details including employment dates and compensation.
• Academic Credentials:Verification of your educational qualifications to ensure they are accurate and legitimate.
• National Criminal History Check:A check for any criminal record which may involve manual vetting by ACIC potentially causing delays.
• Pre-employment Misconduct Check:Used to verify the identity integrity and credentials of potential employees and verifies no past misconduct.
• Financial Background Checks:Applicable for certain roles such as Heads of Departments and Finance team members.

We value a collaborative work environment so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.