Agency Services Coordinator
Agency Services Coordinator
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$ 50000 - 65000
1 Vacancy
Job Description
At Swyfft were reshaping the way home insurance and commercial package products are priced and bound. Weve created an insurance experience thats smart instant and designed to deliver unparalleled customer service.
Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.
As we continue to grow and expand were on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If youre passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey we welcome you to explore opportunities at Swyfft!
About the Position:
Are you ready to become part of something thats just as exciting as our lightning-fast quotes We have a great opportunity for a motivated self-starter who wants to learn the ins and outs of our sales organization. At Swyfft our sales team provides best-in-class strategy and support to our growing network of independent agents and strategic partners that sell our home and commercial property policies. You will be an integral part of the sales team providing agent onboarding insightful reporting and administrative help with whatever is needed.
*This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL AZ FL GA KY LA MA MO NC NJ NY OH OR PA SC TN TX UT VA WA WI.
Some travel for day-to-day work team meetings and training will be required.
Key Responsibilities: (What youll be asked to do)
- Provide first class client support to our agents via phone and/or email.
- Manage agent credentials and licensing in multiple systems including IMS (agency management system) and Hubspot.
- Partner with our sales team to assist in managing relationships with new and existing insurance agencies.
- Manage high volume of Zendesk tickets and online requests from our agents.
- Assist with the facilitation book rolls policy transfers and agent reporting.
- Provide general administrative support for the sales team.
- Propose solutions to streamline workflows and efficiencies.
The Successful Candidate: (What were looking for)
- Youre open-minded energetic and love helping our agents succeed.
- You have exceptional attention to detail and ability to multitask.
- You possess excellent written and verbal communication skills.
- You take initiative and are the backbone of the sales organization.
- Works well with others in a fast-paced collaborative environment.
Some Requirements:
- 1-3 years of experience working in the P&C commercial or other insurance related business.
- Tech savvy- you are able to pick up on internal systems and programs quickly.
Education:
- Bachelors degree or equivalent experience is preferred.
- High School Diploma or its equivalent (GED) is required.
Computer Skills:
- Must be proficient with MS Office and other internal insurance related programs systems or applications.
- Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
- Experience with IMS Hubspot and/or Zendesk is a plus.
Other:
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
The typical base pay range for this role across the U.S. is: $50000 - $65000 per year benefits.
There is a different range applicable to specific work locations. This salary range is a good-faith estimate of what Swyfft may pay for this position at the time of posting. Actual compensation may vary based on skills qualifications and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion.
In addition to base compensation Swyfft offers a comprehensive benefit package.
We Have a Great Benefits Package!
- Medical Dental and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee Spouse and Child Life & AD&D
- Healthcare Dependent Care and Transit FSA and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 Choose Your Own Holidays
It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race religion color ethnic origin gender gender identity age marital status veteran status sexual orientation disability or any other basis prohibited by applicable federal state or local law. EOE/AA/M/D/V/F.
If you require accommodations during the application or interview please contact Kristine Kustra at or Nicholas Balten at and we will make every effort to accommodate your needs.
Please Note: Swyfft is not accepting 3rd party agency resumes for this position please do not forward resumes to our careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.
Required Experience:
Manager
Employment Type
Full-Time
