Internal Advisor

At the 401 Group of Companies we want to focus on not who you are but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers trendsetters creators do-ers catalysts go-getters and influential leaders in all aspects of who they aspire to be daily.

Location: Windsor Hyundai

1620 Sylvestre Drive

Windsor Ontario

N9K 0B9

Compensation: $40000 per year

The Service Department Coordinator position will be tasked with handling all support aspects of the service department as required primarily through the handling of internal work order administration warranty claims administration and customer experience (ASSI) coordination as well as actively supporting other service staff including retail advisors and Service Manager as necessary.

What You Will Be Doing:

• Assisting customers in peak times as a back up to our service advisors and parts counter and to cover absences or vacations
• Maintain an excellent relationship with the new and used car departments quoting repairs scheduling work meeting reconditioning deadlines and estimates
• Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS
• Facilitating the sales-to-service customer handoff through explanation of service menu and maintenance requirements and booking first appointments
• Follow up pre-booked appointments prior to initial service visits as well as missed service appointments
• Assisting with incoming customer inquiries by phone email or in-person to ensure a responsive customer experience
• Maintenance of the customer facility condition and materials for customer experience such as sanitation products and lounge amenities
• After service contact and follow up ensuring peak customer satisfaction and manufacturer experience standards (ASSI)
• Handling of initial contact for after service inquires issues complaints and engaging with Service Manager for handling
• Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork technician documentation and filing systems
• Leadership and participation in the dealership customer experience and positive employee culture and attitude
  
  
  

What You Bring to the Table:

• Valid G drivers license
• Clean drivers abstract
• Ability to work rotating Saturdays
• PBS experience is a definite asset
• Previous Service advisor with a proven track record is consideredan asset however we will train the right person for the role
• A very positive person who must possess excellent computer skills and ability to multi-task in a fast paced environment
• We are looking for stable long-term candidates with a proven stable track record

So why work for us

• The 401 Group of Companies is privately owned and 100% Canadian
  
• 20 State-of-the-art facilities including a google like call centre and an 80000 sq ft. centralized service Hub
  
• A high energy fast paced and fun work environment with various initiatives and rewards
  
• Individual and team-oriented coaching mentoring and training
  
• Opportunities for career path planning growth and advancement from within
  
• Health & wellness benefit enrolment opportunities
  
• Employee referral bonus opportunities
  
• Employee pricing on parts service and at the Blackshop Restaurant and Wine Bar
• A corporate swag e-site for employees exclusively
  
• Perkopolis enrollment
  
• On-site Parking
  

The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Yamaha 401 Auto Financing CampMart and Grand River Boats.

If you have a growth mindset like us wed love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.