Floating Manager of Resident Services

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social and economic stability and opportunity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services Senior Services and Health and Supportive Housing) build relationships with our residents by engaging connecting and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops ESL classes senior wellness activities like Bingocize (BINGO and exercise!) after-school programs and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners and their fellow MidPenners - including close collaboration with our Property Management team.

At MidPen our Resident Services team plays a crucial role in building thriving welcoming communities. We believe everyone deserves access to opportunities that support stability growth and well-being. This role is ideal for a mission-driven professional whos passionate about helping individuals and families access resources overcome barriers and achieve lasting success. Work alongside dedicated professionals who are committed to creating stronger more supportive communities together.

BENEFITS AND COMPENSATION

In 2025 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually ($12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a family-friendly company we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$75000 - $82000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Floating Manager Resident Services plays a critical role in ensuring the effective delivery of high-quality programs to residents across MidPen communities. This role provides interim managerial coverage across the portfolio during staff absences transitions vacancies and/or for business needs ensuring continuity of services and operational stability. Program offerings are tailored to meet the diverse needs of each community and may include housing retention economic mobility and asset building health and wellness and K12 educational support.

The Manager is responsible for overseeing direct service delivery and managing portfolio-level partnerships often collaborating with nonprofit organizations whose services complement those of MidPen Services. In partnership with the Supportive Housing team the Manager helps ensure that residents living with mental illness and co-occurring physical health conditions receive the educational and rehabilitative services necessary to support stabilization and well-being.

This role requires strong leadership in hiring onboarding supervising and developing staff at assigned locations. The Manager also fosters and maintains strong collaborative relationships with local Property Management teams to ensure residents receive a seamless and supportive experience.

Experience in program delivery partnership management and working with specific populations including families with children seniors and individuals with special needs is essential to success in this role.

This position will be based out of San Mateo (Peninsula Station) but provides interim managerial support throughout the entire Resident Services portfolio

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Provide programmatic support and guidance to staff to ensure high-quality service delivery; oversee the implementation and management of programs and partnerships within the assigned portfolio and offer ongoing coaching and development to direct reports
• Participate in the design development and implementation of regional/division trainings initiatives and assigned projects
• Evaluate the effectiveness of marketing initiatives to increase residents awareness and engagement throughout Services portfolio
• Ensure program implementation and reporting compliance with regulatory agencies and ensure high adoption of Salesforce QA and reporting norms
• Address crises in a timely manner and ensure senior leaders are apprised as necessary
• Manage and monitor program and project activities to ensure alignment with established budgets proactively addressing variances and ensuring fiscal accountability

Partnership Management

• Cultivate and manage partnerships within assigned portfolio collaborate with Resident Services Leadership Team to ensure alignment with partnership goals / criteria
• Work with portfolio partners to ensure high quality delivery and engage in a reciprocal feedback process actively soliciting providing and incorporating feedback to inform improvements
• Collaborate closely with the Supportive Housing team and partner agencies to ensure residents with mental illness and physical health conditions have access to essential services that support stabilization and well-being
• In consultation with supervisor become familiar with and execute partnership agreements within the department assigned portfolio

Customer Service

• Collaborate with peers to ensure consistent resident/customer service philosophy across Services
• Partner actively with Property Management to ensure coordinated support for residents fostering clear communication shared problem-solving and alignment on community needs and resident well-being
• Support the implementation of resident needs assessments focus groups surveys and partner feedback tools across the portfolio to inform program improvement and enhance partnership effectiveness

Data-driven decision-making

• Set annual performance targets for assigned portfolio
• Review portfolio-level data quarterly and develop improvement plans
• Analyze single-source data within existing portfolio to inform decision-making
• Communicate findings from portfolio-level data/analysis for supervisor and supervisee

Effective Team Building

• Lead and develop a team at assigned properties overseeing staff management in alignment with MidPen policies/procedures
• Build and model collaborative relationships with Property Management; ensures timely and regular community meetings and collaboration meetings with Property Management
• Act as liaison to community engagement meetings collaborate with Development represent Services through presentations and respond to attendee questions
• Ensure staff in assigned portfolio have individual development plans
• Support rollout efforts for HR IT Communications and other initiatives and provide input to these initiatives as needed
• Perform other duties as required

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Education and Experience

• Bachelors Degree in related field or commensurate relevant field experience
• Minimum two years experience working in an educational social services or community based organizational setting. Minimum two years working effectively with people of diverse backgrounds and working with families and students and/or seniors in an educational or social work setting
• Experience with managing people
• Experience in program development management and evaluation preferred

Knowledge Skills and Abilities

• Demonstrated excellent verbal and written communication skills
• Demonstrated computer skills proficient in using Microsoft Office (Excel Word PowerPoint) and other needed software
• Demonstrated strong judgment discretion and problem-solving skills
• Ability to satisfactorily pass a background check and Tuberculosis screening
• Must possess a valid California Drivers License proof of current auto insurance and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing

Physical Requirements

• Constantly perform desk-based computer tasks frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 20 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

Working Conditions

• Ability to travel among properties

This description reflects managements assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen strives to have a workforce equipped to best serve our communities.