Clinical Services Support Team Supervisor
Clinical Services Support Team Supervisor
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Job Description
JOIN A LEADING HEALTHCARE COMPANY
Are you ready for the next step in your career Do you want to work for a company with opportunities for growth and development where you can share your innovative ideas Then Curant Health is looking for you!
We are committed to improving the lives of the patients we serve through a holistic high touch patient care and medication management program. Our Medication Care Management programs and protocols are proven to improve outcomes while reducing overall healthcare costs for all of our patients especially those with chronic health conditions.
Curant Health is searching for a Clinical Services Support Team Supervisor to join its team in Smyrna GA. This position is primarily responsible for supervising a clinical support staff within a healthcare call center environment. The role focuses on managing scheduling timekeeping and staff performance while ensuring a high standard of clinical service delivery. The ideal candidate will bring proven experience in a hybrid call center environment strong knowledge of CMS Stars and HEDIS quality measures and proficiency in pharmacology including obtaining accurate medication histories.
Responsibilities
- Develop and manage daily and long-term staffing schedules to ensure adequate coverage.
- Coordinate time-off requests shift swaps and real-time adjustments due to call-outs or changes in volume.
- Ensure staff adherence to attendance punctuality and timekeeping policies.
- Oversee and approve staff time cards ensuring accuracy and timely submission.
- Work with Human Resources and Payroll to resolve discrepancies.
- Monitor labor costs overtime and efficiency metrics.
- Assist Clinical Support Team Leads to ensure clinical calls documentation and patient
- interactions meet compliance safety and quality standards.
- Assist with initiatives tied to CMS Stars and HEDIS measures working closely with quality teams to track and improve key performance indicators.
- Oversee or assist staff in obtaining comprehensive and accurate medication histories from patients.
- Support medication reconciliation workflows and collaborate with pharmacists and provided as needed.
- Assist in completion of medication histories as needed to ensure timely completion of medication reconciliation tasks.
- Assist Clinical Services Manager with regular performance reviews address performance issues and recognize achievements.
- Ensure all team members comply with HIPAA clinical protocols and call center standards.
Qualifications
- Associates degree in Nursing (LPN) required
- Medical Assistant or Pharmacy Technician certification additionally preferred but not required
- Minimum of two years of supervisory experience in healthcarecall center or clinical operations setting
- Hands-on experience obtaining medication histories and knowledge of pharmacology
- Familiarity with CMS starts and HEIDIS quality programs strongly preferred
- Leadership and team-building abilities in a virtual/hybrid work setting
- Excellent organizational and communication skills
- Proficiency with EHRs medication management systems and call center software
- Strong knowledge of medications therapeutic classes and drug safety.
- English/Spanish bilingual preferred.
Why Work for Us
We offer competitive pay paid holidays benefits paid time off and a work/life balance. Not only that but we also offer paid parental leave recognition programs promotion opportunities a comprehensive training program to enhance your career and employee prescription discounts.
Our Core Values consist of ICARE; Integrity Communication Accountability Relationships and Excellence and we take pride in you embodying those traits. Curant Health is an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full-Time
