Billing Customer Service Rep
Billing Customer Service Rep
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Job Description
Youll be the first contact for our customers: answering billing questions taking payments assisting with portal login and navigation and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include but is not limited to Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities lets talk.
Job Responsibilities:
- Phone servicing of billing inquiries taking payments client concerns portal navigation assistance etc.
- Provide excellent customer service and quality technical content via incoming telephone calls text chats and email in a fast-paced automated high-volume contact center environment
- Assume ownership and timeliness in handling customer requests in an efficient accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills such as percentages addition and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research analyze and resolve requests inquiries & concerns
- Maintain established levels of productivity service and quality standards within a fast-paced call center
- Works collaboratively with team members and business partners to provide a quality experience for our agents
- Know & comply with corporate policies regulatory standards (SOX) business processes (PCI) and procedures
- Responsible for cross selling products to provide best and most beneficial experience for clients
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Qualifications
- Customer service experience in a high-volume client contact call center
- Strong decision-making velocity in a fast-paced high-volume phone contact center environment
- Effective strong and service focused communication skills both verbal and written
- Proficient in computer skills Microsoft office multi-application navigation and multi-tasking
- Experience in a high-volume contact center with a strong focus on superior service is a plus!
- Demonstrate professionalism accountability and taking personal pride in the handling of billing inquiries taking payments etc. from our valued clients and agency partners
- Track record of success in managing competing demands problem solving and strong decision velocity
- Chubbs ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
- Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!
Employment Type
Full-Time
