Engineering Manager

Nextiva is seeking hands on experienced and visionary Engineering Manager to lead our Voice and Video Platform team driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global carrier-grade platform that delivers seamless voice video and messaging for over 100000 businesses worldwide. The ideal candidate is deeply technical passionate about real-time media and distributed systems and skilled in fostering innovation collaboration and operational excellence.

Key Responsibilities

• Team Leadership & Development: Mentor coach and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor continuous learning and shared ownership across the full software lifecycle.
• Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services media processing and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC SIP RTP media gateways and AI-powered features.
• Platform Reliability & Performance: Champion best practices for designing building and operating scalable low-latency and highly available communications infrastructure. Oversee efforts in end-to-end quality resilience and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers.
• Product Innovation: Collaborate with Product Management AI/ML and UX teams to deliver advanced features like AI voice agents smart call routing video conferencing and speech analyticsalways balancing innovation security and compliance.
• Operational Excellence: Instill DevOps principlesautomation CI/CD observability and on-call readinessacross teams. Drive continuous improvement through data-driven monitoring postmortems and proactive incident management.
• Cross-Functional Collaboration: Serve as a key technical liaison working closely with SRE Network Engineering UCXM and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently.
• Knowledge Sharing & Documentation: Promote a culture of documentation technical talks and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies.

Qualifications

• Education: Bachelors in Computer Science Engineering or related field required; Masters in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered.
• Experience: 8 years of software development experience including 3 years in a technical leadership or management role. substantial experience building and deploying VoIP video or real-time communication systems.
• Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol WebRTC and related networking (RTP NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows SDP ICE STUN/TURN and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary.
• Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction echo cancellation jitter buffers and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus EVS etc.) and improving call quality under varying network conditions.
• Technical Expertise: Proficient in C/C with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus.
• Networking & Protocols: Strong grasp of TCP/UDP TLS DNS and media codecs (Opus G.729 H.264). Familiarity with SIP proxies media servers PBX systems and PSTN integration is valuable.
• Scalability & Reliability: Experience building distributed fault-tolerant systems using cloud platforms (AWS/GCP/Azure) Docker and Kubernetes. Skilled in designing for high availability and active-active failover.
• Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS GCP or Azure) for load balancing monitoring and fault tolerance.
• Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. Youve perhaps worked with voice assistants IVR systems or call center AI you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs.
• Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced Agile environments. Strong project management communication and stakeholder engagement skills.
• Operational Mindset: Experienced with DevOps practices CI/CD pipelines and a you build it you own it philosophy. Track record implementing security compliance and privacy best practices (HIPAA GDPR PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services.

Preferred:

• Experience in telecom UCaaS CCaaS or contact center technology domains.
• Contributions to open-source real-time communications projects.
• Familiarity with integrating AI/ML in voice/video applications.
• Relevant certifications (AWS CCNP voice technology etc.).

Why Join Nextivas UCXM Platform Leadership

• Shape the Future: Drive transformative communication experiences for global businesses and millions of users.
• Complex Impactful Challenges: Lead teams solving at-scale real-time distributed systems problemsdelivering carrier-grade reliability low latency and high fidelity.
• Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes microservices AI/ML real-time media) and champion zero-downtime deployment practices.
• Culture of Growth: Join a supportive innovative organization that values technical excellence diversity and continuous improvement.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.

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