Customer Success Senior Associate
Customer Success Senior Associate
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Job Description
Drive the success of our go-to-market efforts by shaping customer experiences that directly influence product adoption and impact. Engage in dynamic collaborations to craft strategic go-to-market plans leverage data insights to drive engagement and build customer trust during pivotal moments to ensure seamless product integration and success.
As a Senior Customer Success Associate in the Talent Acquisition Products Go-to-Market Team you will support our customers throughout their journeys with our products and experiences. As a core contributor of the team you are responsible for supporting go-to-market strategies including adoption and beyond working closely with the Product team and other cross-functional groups to ensure seamless experiences and drive satisfaction.
Job Responsibilities
- Partners with the Product Manager to identify new product features target audiences value propositions and opportunities through research discovery and feedback loops.
- Develops and implements go-to-market strategies to drive product adoption expansion and retention ensuring a healthy and engaged customer base.
- Supports product engagement adoption and expansion activities
- Tracks and analyzes key success metrics to measure to identify opportunities for improvement while preparing reports for internal stakeholders and highlighting outcomes and areas of opportunity.
- Works cross-functionally with key partners in Change Management Communications Marketing and Employee Experience.
- Crafts strategic PowerPoint presentations designed to guide and influence product manager decisions
- Develops comprehensive marketing collateral including demos videos training materials and sell sheets.
Required Qualifications Capabilities and Skills
- 3 years of experience or equivalent expertise in Product Talent Acquisition or a relevant domain area.
- Data-driven approach to strategy development and measurements.
- Strong problem-solving and planning skills; excellent time management and project management skills.
- Strong relationship management skills able to communicate effectively with peers and partners.
- Technical mindset with the ability to understand architectural concepts and their implications for user experiences.
- Ability to partner with cross-functional teams at all levels for effective execution in an agile manner.
- Proficiency in Microsoft Excel PowerPoint and Jira
Preferred Qualifications Capabilities and Skills
- Understanding of the product development lifecycle.
- Team player with the ability to navigate a highly matrixed organization.
Required Experience:
Senior IC
Employment Type
Full-Time
