Program Manager, Customer Success Architecture
Program Manager, Customer Success Architecture
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Job Description
Were seeking a Program Manager to join our Customer Success Architecture team within the Customer Success Strategy & Excellence organization.
You will lead the creation of our Customer Success Path program at CyberArk which guides customers to achieve their desired business outcomes.
This is a highly influential visible and strategic role. You will collaborate with Technical and Customer teams to develop this program from its early phases into a mature practice at the heart of our Customer Success framework.
We are looking for someone who is passionate about designing customer programs enjoys collaborating across a diverse set of players and is skilled at translating technical concepts into visually clear guidelines.
Responsibilities
- Responsible for designing executing and managing the Customer Success Path program including timelines milestones key meetings and ongoing governance.
- Partner closely with other members of the Customer Success Architecture team to execute the program work
- Lead the development design publication and refinement of outcomes-based Success Paths detailing product-specific use cases and capabilities which lead to outcomes
- Collaborate with Product and Customer Success teams to create general product-based reference architectures
- Publish designs as high-level terminus maps for internal use and translation into customer-facing materials
- Integrate these terminus maps into a comprehensive map across products and capabilities towards defined business outcomes for CyberArk customers
- Provide guidance on Success Path literacy and usage for both internal teams and customers
- Act as the face of the program presenting to audiences of all levels
- Collaborate with key teams to map the ideal delivery methods & practices against Success Path use cases identifying areas of opportunity
- Participate in select cross-functional CX efforts
Qualifications :
- Bachelors degree in a relevant field
- Proven experience in Program Management
- Strong Project Management skills
- Proficiency with diagramming or process flow software tools
- Ability to visualize and illustrate complex concepts in simple ways
- Excellent relationship-building abilities
- Collaborative work style
Additional Information :
The salary range for this position is $90000 $125000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
