Team Manager
Team Manager
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Job Description
Contract Type: Permanent
Location: Edinburgh or Glasgow
Working style: Hybrid 50% home/office based
Closing date: 9th July 2025
Are you a natural leader who is passionate about delivering exceptional Customer Service
We are hiring for a Team Manager who will play a pivotal role in leading developing engaging and inspiring frontline colleagues who service our key customer groups.
About the role
- Manage customer service delivery and ensure that all colleagues are delivering customer interactions within the quality standards.
- Ensure productivity and efficiency levels are met by managing demand and workflows.
- Ensure colleagues comply with the Risk/Controls framework and environment.
- Drive a continuous improvement culture with a focus on improving processes and outcomes.
- Lead the team to deliver best outcomes for customers offer support and coaching to get the best out of the team.
- Manage individuals performance setting goals and objectives and conducting regular performance reviews.
About you
- Experience supporting teams in a customer facing environment is desirable.
- Experience in managing change and a changing environment (processes procedures technologies and business systems etc.) within a team management context/environment is essential.
- Experience of underwriting processes and procedures ideal but not essential.
- Proven experience in driving a culture of continuous improvement encouraging ideas.
- Knowledge of the financial services industry including the legislative and regulatory framework would be desirable.
- Excellent communication skills with the ability to engage teams.
- Proven relationship building and influencing skills demonstrated through stakeholder management.
About Royal London
Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
Inclusion diversity and belonging
Required Experience:
Manager
Employment Type
Full Time
