Bilingual Operations Specialist
Bilingual Operations Specialist
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Job Description
Job Summary
Job Description
What is the role
As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional attentive and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills are inquisitive and looking for a fast-paced team environment we want to hear from you!
What will you do
- Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
- Utilizeall available resources to deliver accurate and efficient problem resolution
- Demonstrate strong analytical skills coupled with an innate ability to multi-task
- Fulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels)
What do you need to succeed
Must-have
- Bilingualism (English and French) required as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Ability to confidently take on high call volumes while prioritizing and multi-tasking with a commitment to delivering superior client service
- Ability to adapt and learn new skills
- Technically Savvy i.e. troubleshooting ability to learn new systems/applications
- Demonstrate ability to effectively interact with partners while delivering an exceptional customer experience
- Available to work shifts within the business hours of 7am-12am EST Monday to Friday Saturday 9am-9pm EST and Sunday 11am-9pm EST
- Please note that while this role is primarily work from home it requires some days on site as determined by the business
Nice-to-have
- Knowledge of RBC Visa/MasterCard products and systems (i.e. CCSA TS2 ERNEX Sales Platform IRIS Originate etc.)
- Previous call centre experience and/or processing centre experience
- Previous experience in fast-paced Enhanced Performance Management environment
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work with a great and supportive team
- French Language compensation available in applicable provinces
- Flex shift which includes compensation for evening and weekend shifts
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
