Director, Organizational Design & Effectiveness (1 year contract)
Director, Organizational Design & Effectiveness (1 year contract)
Posted on :
09-07-2025
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1 Vacancy
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Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.
About the Role:
We are seeking astrategic and execution-orientedDirector of Organizational Design & Effectiveness to join our growing healthcare SaaS company. In this pivotal role you will bring deep expertise in the science and discipline of organizational design toarchitect build and help deliver enterprise and business unit-level structure changes that support transformation AI adoption and growth.
This role is ideal for someone who combinesdesign acumen with operational drivenot only identifying the optimal org design but also partnering across functions toexecute embed and sustainthe change. You will work closely with senior and executive leaders to ensure ouroperating model talent strategy and AI ambitionsare structurally enabled and measurably effective.
Key Responsibilities:
- Strategic Organizational Design & Thought Leadership:
- Lead org design efforts across business units to align structures capabilities roles and spans with enterprise strategy and transformation goals.
- Act as a thought partner to C-suite and VP leaders on how to adapt structures to drive AI-enabled performance innovation and cross-functional collaboration.
- Translate business strategies growth targets and AI roadmaps into executable organizational design solutions.
- Design Execution Delivery & Capability Building:
- Build implementation roadmaps with clear sequencing resource implications and timelines.
- Partner with HR Business Partners and business leaders toguide execution of new designs including role transitions team setup and onboarding into new structures.
- Embed execution support tools change enablers and feedback loops to ensure successful and lasting adoption.
- Support capability development for leaders and managers to operate effectively within redesigned structures especially where AI or automation is involved.
- AI-Enabled Operating Model Transformation:
- Assess where AI automation and digital workflows can be embedded in structures accountabilities and processes.
- Map AI organizational archetypes (e.g. AI-Aware AI-Augmented) to functions and roles to guide design recommendations.
- Work cross-functionally to ensure organizational structures reflect the evolving roles capabilities and oversight needed to scale AI maturity across the enterprise.
- Operating Model Optimization:
- Assess governance decision rights cross-functional workflows and collaboration pain points.
- Redesign structures and operating models that improve agility reduce complexity and enable efficient scalingespecially in AI-enabled or tech-powered areas.
- Partner with Product Technology Operations and HR teams to align people processes and platforms.
- Measurement Analytics & Financial Rigor:
- Define and monitor organizational health metrics (e.g. span of control cost-to-serve capability density).
- Build scenarios that model future-state impacts of design choices on cost efficiency and capability.
- Partner with Finance and Strategy to ensure org design changes support strategic and financial outcomes.
Skills & Qualifications:
- 812 years of experience in Organizational Design Effectiveness or Operating Model Transformation.
- Demonstrated ability toexecute and deliver org design changes not just assess or recommend.
- Proven experience leading design and delivery in healthcare SaaS or regulated/high-growth industries.
- Deep knowledge of organizational design frameworks and methodologies (e.g. Galbraith Star Operating Model Canvas McKinsey 7S).
- Strong understanding ofAIs impact on job design structure and organizational maturity models.
- Exceptional ability to synthesize complexity into clear recommendations and executable plans.
- Strong business acumen and ability to assess the financial implications of org design choices.
- Bachelors degree required; Masters in Organizational Psychology Business or related discipline preferred.
- Certification in Org Design (e.g. Kates Kesler OrgVue OTM) is an asset.
$85 - $100 an hour
AtPointClickCare base salary is one of the many components that make up our total rewards Canada base hourly rangefor this position is $85 - $100 per hournon-overtime eligible. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance withLevers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Director
Employment Type
Contract
Key Skills
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