IT Specialist (1 year contract-based)
IT Specialist (1 year contract-based)
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a motivated and customer-focused IT Specialist (1 year contract-based) to join our team. The ideal candidate will be the first point of contact for all IT-related issues. This position requires an individual who can provide prompt and effective support ensuring minimal disruption to our operations.
Responsibilities
- Serve as the initial point of contact for employees seeking technical assistance via chat email or phone.
- Diagnose and resolve basic technical issues providing step-by-step instructions to guide users through solutions.
- Perform remote troubleshooting through diagnostic techniques and relevant questions.
- Escalate complex technical issues to higher-level support teams as necessary.
- Keep record of problems and their resolution by maintaining technical documentation and service catalog on installation of software configuration of hardware and problem troubleshooting.
- Assist in the setup configuration and maintenance of computer systems and peripherals.
- Support users with software installation email configuration and other IT-related tasks.
- Provide basic training and guidance to users to improve their understanding of IT systems.
- Participate in ongoing training and development sessions to enhance technical skills and knowledge.
- Provide needed information on IT products or services that are based on Global IT processes.
- Provide IT Support to offices based in SEA in accordance with the timezone.
Qualifications :
- High school diploma or equivalent; additional IT certifications are an advantage.
- At least 1 year of working experience in a customer service or technical support role preferred.
- Good understanding of computer systems mobile devices and other tech products.
- Excellent communication skills and ability to explain technical concepts in simple terms.
- Fluency in speaking and writing English and a local language.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Candidate ideally must be agile and has a positive attitude.
- Team and service oriented.
- Good interpersonal skills as well as the ability to interact effectively with all levels of staff and external stakeholders.
- 1 year contract-based position
Additional Information :
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic collaborative and supportive work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
