Bilingual Home Advisor, RBC Advice Centre
Bilingual Home Advisor, RBC Advice Centre
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Job Description
Job Summary
Job Description
** Please note: This is a nation-wide opportunity. Candidates are welcome to apply from any region**
What is the opportunity
As an RBC Home Advisor you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador your primary directive is to add value by acting as the clients primary contact and gateway to RBC colleagues and partners whom with your lead will help bring clients closer to realizing their home-ownership goals. Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.
What will you do
Provide professional credit advice to assist while navigating the multiple stages of the home buying journey which begins with contacting leads generated through online home journey tools such as True Home Affordability
Provide professional advice and education with an ability to address clients home equity financing needs including personal lending credit card and everyday banking solutions
Establish a regular contact strategy and diligently update systems that enable the relationship
Deepen client relationships by guiding the client through the stages of the home buying journey: awareness research validation of home equity financing options and making a decision to proceed with a mortgage application
Use new and innovative tools such as video-enabled capabilities screen share and advisor/client dashboards to enhance the client experience and relationship
Fuel broader growth through opportunity spotting and warm introductions to RBC partners
Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly
Please note: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM Saturday 10 AM - 6 PM (local time)
What do you need to succeed
Must have
2-3 years proven experience in the financial services industry ability to provide complex credit advice including mortgage fulfillment
A change and agile mindset consistently delivering an exceptional client experience
Strong interpersonal skills that build trust drive loyalty and proactively seek to nurture and develop client relationships
Excellent communication skills time management and prioritization and organizational skill
Digital literacy across a broad range of devices (i.e. smartphones tablets laptops etc.)
Flexibility to provide advice and service during evenings and weekends
Ability to work independently as a Remote Office Employee (ROE) working in your home office with proven time management organizational and problem solving skills
Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space Internet connectivity etc.)
Nice to have
Previous relationships management experience within the financial or service industry
Desire to build exceptional client experiences across multiple channels (i.e. phone chat email etc.)
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
A world-class training program in financial services
#ACDIPOSTINGS
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
