Support Engineer - English - Romania
Support Engineer - English - Romania
Posted on :
08-07-2025
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1 Vacancy
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Job Description
Position: Support Engineer
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES:
- Support Engineers (SE) serve as frontline technical resources for customers and partners via phone email or web. They deliver unique value by collaboratively and reactively solving customer problems providing proactive support advice contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
- Provides technical support to customers partners field engineers and other product support personnel who are diagnosing troubleshooting repairing and debugging complex computer systems complex software or networked and/or wireless systems.
- Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
- Collaborates on cross-team issues and provides feedback to improve products resolve bugs and automate processes. Participates in ongoing training and readiness programs
You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution you will own and manage the customer experience over the phone and Web. - When needed you will collaborate with others to engage subject matter experts Engineering (Product Groups) or Management.
- You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
REQUIREMENTS:
- Fluent in English (reading writing speaking)
- A good understanding of two or more of the following technologies:
- Azure Fundamentals (Cloud Concepts Networking Compute)
- Azure Resource Management (Subscriptions RBAC Admin Roles)
- Microsoft Entra ID Administration (User Group Domain Management Applications)
- Entra Collaboration Solutions (B2B B2C)
- Identity Models: Managed (PHS/PTA) vs Federated
- Hybrid Identity Solutions
- Windows Active Directory Services (ADDS FSMO GPOs Replication)
- Windows Networking (TCP/IP DNS DHCP)
- Microsoft 365 Identity and Access Management
Preferred Technical Experience:
- Competencies and experience with some of the below technologies:
- AAD Connect DirSync MIM/FIM
- Active Directory Federation Services (ADFS) or third-party federation
- Privileged Identity Management (PIM)
- SaaS Application Provisioning
- Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL) Microsoft Authentication Library (MSAL).
- Server-side OAuth protocol libraries such OWIN OpenID Connect or Katana.
- PowerShell scripting
- Diagnostic tools (Netmon Wireshark Fiddler)
- Troubleshooting skills in Http and basic Networking traces analysis.
Experience
- 5 years in customer-facing technical support roles
- Proven experience with Microsoft Entra ID ADFS SSO Identity Protection Azure MFA
- Experience supporting large-scale enterprise environments (1000 users)
- Familiarity with system administration PKI DNS virtualization and networking
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
Key Skills
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