Dispatch Support Engineer L2 - MX
Dispatch Support Engineer L2 - MX
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Excis is a global IT support leader globally driven by innovation and collaboration.
We re looking for a proactive Desktop Support Technician to manage hardware
software and IT assets across multiple locations. Join us for a rewarding career in a
supportive family-like environment where you ll look forward to coming to work every
day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individuals
achievements fuel team success. From solving complex IT challenges to celebrating
wins together we put our people first.
Start your journey with Excis and grow with us!
Job Summary:
We are seeking a skilled and reliable Dispatch Engineer to provide on-call on-site IT support at client locations. This is not a full-time position. The engineer will be engaged and paid on an hourly basis and is expected to visit the client site only when support tickets are raised that require in-person assistance.
This role is ideal for professionals who are flexible self-driven and comfortable with short-notice site visits to resolve hardware and software issues.
Key Responsibilities:
- Visit client locations only as needed based on dispatched support tickets.
- Install configure and troubleshoot software and hardware on Windows and Apple devices (including iMacs).
- Handle printer installations and break-fix support.
- Perform on-site tasks such as hardware refresh asset tagging redeployment and reclaim.
- Coordinate hardware repairs and warranty services.
- Provide executive (VIP) support and basic AV/conferencing assistance.
- Manage inventory including tagging logging and reporting hardware movement.
- Coordinate with vendors for repairs and replacements.
- Support walk-up users and assist with onboarding when required.
- Ensure all services align with company standards and client expectations.
- Maintain detailed ticket logs status updates and closure notes through the service management system.
Additional Notes:
This is a contractual hourly-paid position not a permanent or full-time role.
Engineers will be dispatched only when there is a ticket that requires on-site support.
Engineers will be dispatched only when there is a ticket that requires on-site support.
Requirements
3 5 years of IT support experience preferably in field support or dispatch roles.
Strong knowledge of Windows and macOS platforms.
Basic understanding of network concepts (TCP/IP Ethernet).
Familiarity with printer support and hardware troubleshooting.
Certifications like A MCP or equivalent preferred.
Excellent communication customer service and organizational skills.
Willingness to travel to different client sites as needed sometimes on short notice.
Ability to lift and move equipment (up to 50 lbs).
Must have access to transportation and be available for on-call assignments.
Benefits
Why Join Us
At Excis your work matters. You ll be part of a dynamic hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth continuous
learning and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader that values innovation
3 5 years of IT support experience, preferably in field support or dispatch roles. Strong knowledge of Windows and macOS platforms. Basic understanding of network concepts (TCP/IP, Ethernet). Familiarity with printer support and hardware troubleshooting. Certifications like A+, MCP, or equivalent preferred. Excellent communication, customer service, and organizational skills. Willingness to travel to different client sites as needed, sometimes on short notice. Ability to lift and move equipment (up to 50 lbs). Must have access to transportation and be available for on-call assignments.
Employment Type
Full Time
Key Skills
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