Customer Support Swedish Speaking
Customer Support Swedish Speaking
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Job Description
Customer Support Swedish Speaking
(Hybrid Malta)
Attractive Salary Relocation Package Biannual Team Bonus Career Growth Opportunities
Join an energetic multicultural team in sunny Malta and help make the internet a safer better place for everyone.
Our client is a rapidly growing tech company that delivers tools and services to online marketplaces globally. As a member of the customer support and moderation teamthe backbone of the companyyoull play a crucial role in ensuring platform safety and user satisfaction. With strong emphasis on internal career development 50% of managers and specialists started in this very team.
This is a hybrid role based in Malta offering the flexibility to work from home or from the modern office
Tasks
Your Key Responsibilities
- Respond to customer queries via email with professionalism empathy and positivity.
- Follow internal communication standards and procedures.
- Make informed decisions in line with established policies and moderation guidelines.
Requirements
Experience
- Native-level Swedish speaker with good command of English.
- Detail-oriented dependable and able to work independently.
- Quick to adapt and make decisions in a fast-paced setting.
- Naturally empathetic and committed to online safety.
- Interested in tech digital marketplaces or the shared economy (a bonus!).
- Prior experience in customer support moderation or online services is an advantage.
Benefits
Salary/Benefits
Competitive Salary: 1661.05 gross/month (1411 net).
Relocation Support:
Flight reimbursement up to 200 (after 6-month probation).
5 nights hotel accommodation upon arrival extendable if needed.
Biannual Team Performance Bonus.
Hybrid Work Environment: Home or office-based (Malta).
Work-from-Home Allowance (eligibility applies).
Flexible shift options (no overnight shifts latest is midnight).
Free transport to the office from select areas in Malta.
Additional Benefits
- Private health insurance (after probation).
- Free annual eye test and vision care vouchers.
- Discounts on gyms taxis and select retail services.
- Refer-a-friend bonus scheme.
- Extra vacation days.
- Free English language lessons.
- Office perks: free fruit coffee and tea.
- Professional development & internal career growth.
- Mental health & wellbeing support.
- A fun inclusive and culturally diverse work environment.
Working Hours
- Rotational shifts: 07:0015:30 or 15:3000:00 (with occasional variations e.g. 11:0019:30).
- Two days off per week.
- Training period: Monday to Friday 07:0015:30 (in-office).
Ready to Make a Difference
This is a fantastic opportunity to launch or grow your career with a mission-driven tech company that values its people.
Apply now and start your journey in beautiful Malta!
Employment Type
Full Time
