Customer Support Specialist
Customer Support Specialist
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Job Description
About Simpleenergy
Simpleenergy specializes in the manufacture of smart electric two-wheelers. We are a team of 300 engineers coming together to make smart supercharging and affordable two-wheelers. The company was founded in 2019 and is based in Bangalore India.
Our mission is to build the future of mobility that is electric and connected. We at Simple energy are working towards accelerating by making them more accessible affordable secure and comfortable and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Job description: Customer Support Specialist
Location: Yelahanka Bangalore
Role: Contract
You will:
We are looking for enthusiastic and customer-focused Sales Executives to join our in-house call center team. The role involves connecting with potential leads who have expressed interest in our automobile products (such as electric two-wheelers) engaging them with relevant product information and guiding them through the next steps in the buying journey.
To be successful you will be expected to:
- Make outbound calls to prospective customers who have shown interest in test riding our vehicles.
- Explain product features pricing and offers in a clear and engaging manner.
- Follow up with leads consistently to increase conversion rates.
- Update and manage customer data and call records accurately in Excel or CRM tools.
- Set reminders and ensure timely follow-ups with interested leads.
- Handle queries related to products test rides availability and dealership locations.
- Collaborate with the field sales team or showroom staff to schedule appointments/test rides.
- Meet weekly/monthly targets for calls made test rides scheduled and conversions
You must have any or a combination of any of the following skills:
- Proven experience in tele sales customer service or a similar role (automobile industry preferred).
- Excellent communication skills in English Hindi and at least one or more regional languages such as Kannada Tamil Telugu Malayalam or Marathi.
- Basic knowledge of Excel including use of Pivot Tables VLOOKUP and maintaining structured data.
- Ability to handle rejections and objections confidently.
- Strong follow-up and organizational skills.
- Positive attitude and high levels of self-motivation.
Why Join Us
- Be part of India s fast-growing EV revolution.
- Work with a passionate team committed to sustainability and innovation.
- Opportunity to shape the brand identity of a leading EV startup
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Employment Type
Full Time
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