ServiceNow OMT

Job Title: ServiceNow OMT

Company Overview:

Cortex Consultants is a forward-thinking consulting firm dedicated to delivering innovative solutions and unparalleled support to our clients. With a focus on technology integration and business optimization we aim to empower organizations to achieve their full potential. Our team is driven by a culture of collaboration excellence and continuous improvement. We believe in nurturing talent and fostering an environment where creativity and innovation thrive. As a key player in the IT service management space we are looking for a ServiceNow OMT to join our enthusiastic team.

Role Responsibilities:

• Manage day-to-day operations of the ServiceNow platform.
• Provide technical support for incidents and service requests related to ServiceNow.
• Collaborate with cross-functional teams to identify and resolve system issues.
• Implement and maintain ITIL processes within the ServiceNow environment.
• Develop and enhance workflows and automation processes using ServiceNow.
• Monitor system performance and take proactive measures to improve efficiency.
• Conduct root cause analysis for incidents and develop solutions to prevent recurrence.
• Assist in the development of dashboards and reports to track operational metrics.
• Train end-users on ServiceNow functionalities and best practices.
• Manage change requests in accordance with established change management processes.
• Document system configurations processes and procedures.
• Stay current with updates and new features of the ServiceNow platform.
• Participate in system upgrades enhancements and maintenance activities.
• Support integration of ServiceNow with other IT systems.
• Provide input for service improvements and suggest best practices.
• Maintain security compliance and data integrity standards.

Qualifications:

• Bachelor s degree in Computer Science Information Technology or related field.
• 3 years of experience working with ServiceNow.
• Strong understanding of ITIL principles and best practices.
• Experience with incident problem and change management processes.
• Proficiency in scripting languages (JavaScript CSS HTML).
• Excellent analytical and problem-solving skills.
• Ability to work independently and in a team-oriented environment.
• Strong communication and interpersonal skills.
• Experience with data reporting and analytics tools.
• Familiarity with database concepts and data modeling.
• Knowledge of web services and integration methods.
• Commitment to ongoing professional development and learning.
• Attention to detail with strong organizational skills.
• Ability to manage multiple tasks and projects simultaneously.
• ServiceNow certification (preferred).
• Experience in end-user training and support.

If you are passionate about improving IT service management practices and are looking to make a significant impact within an innovative organization we encourage you to apply for the ServiceNow OMT position at Cortex Consultants.

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