Software Technical Lead

Key Responsibilities

• Team Leadership & Growth- Recruit and mentor a high-performing development team (both frontend and backend) of 6 10 integration engineers and contractors.
  

• Technical Strategy & Architecture- Define and evolve a modular SDK/API framework authentication messaging voice webhooks embeddable widgets compliance and AI.
  

• SDK Enhancement- Lead the evolution of SMS Magics SDK from Version 1.0 to Version 2.0 incorporating partner feedback market trends and best practices.
  

• Feature Integration- Introduce advanced features to the SDK such as improved API interfaces enhanced documentation and streamlined developer tools.
  

• Delivery & Execution- Oversee end-to-end delivery of 8 10 connector projects per quarter (e.g. Salesforce ActiveCampaign Dialpad RCS). Ensure 99.9% uptime SLAs.
  

• Cross-Functional Collaboration- Liaise with Product Management DevOps QA and Customer Success to align roadmap CI/CD pipelines test automation and support escalations.
  

• Process Optimization- Implement agile best practices sprint planning code reviews and metrics-based performance tracking (velocity defect escape rate time to onboard).
  

• Stakeholder Communication- Present roadmap status risks and wins to CTO and leadership; advocate for engineering needs and resource allocation.
  

Requirements

What will qualify you for this role:

• Bachelors or Masters in Computer Science or related.
  

• 7 years of Core hands-on software engineering with 3 years leading integration and or platform efforts
  

• Strong expertise in Python HTML/CSS etc deep knowledge of RESTful/ GraphQL APIs microservices OAuth2 webhooks and SDK design.
  

• Proven track record of creating Technical components Roadmaps libraries and shipping scalable connectors to CRMs (e.g. Salesforce HubSpot Zoho) and CPaaS/Messaging platforms (e.g Twilio Vonage WhatsApp).
  

• Experience with containerization (Docker/Kubernetes) CI/CD (Jenkins/GitHub Actions) and test automation frameworks.
  

• Excellent communicator comfortable presenting to C-level executives and inspiring the Global developer community.
  

• Strong bias for action with a continuous improvement mindset and ability to thrive under shifting priorities.
  

Great to Have

• Experience in compliance modules (TCPA GDPR HIPAA DLT) and AI/ML integration for conversational flows.
  

• Prior involvement with public SDK or Developer Portal launches and open source ecosystems.
  

• Familiarity with enterprise CTI protocols (SIP WebRTC) and voice to SMS fallback logic.
  

Benefits

What working at SMS Magic Offers

At SMS Magic people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.

We offer a sense of balance we want our people to be active healthy and happy not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.

Plus we offer

• The freedom and flexibility to handle your role in a way that s right for you
  

• Gain exposure to a dynamic and growing global business environment
  

• Exposure to innovative and cutting-edge technology and tools
  

• Scope to showcase one s analytical capabilities and make high impact contributions to Business teams
  

Whenever you join however long you stay the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people we ll make our ambition to be the World s best Messaging Partner a reality.

About SMS Magic:

Founded over 16 years we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers financial services higher education retail staffing wellness and more. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is We will deliver the most advanced simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition .

If you can confidently demonstrate that you meet the criteria mentioned above please contact us as soon as possible. SMS Magic is committed to inclusiveness fairness and accessibility. We encourage all qualified candidates to apply.

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