Operations Manager
Operations Manager
Posted on :
08-07-2025
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1 Vacancy
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Job Description
Are You Ready to Drive Operational Excellence for a Leading Beauty Brand
A leading cosmetics organization is seeking a dynamic Operations Manager to oversee strategic operations spanning Customer Service Warehousing Logistics and Service Point Management while ensuring exceptional customer satisfaction and operational efficiency.
Why This Role Matters
- Strategic Leadership: Youll provide strategic direction to market operations directly influencing customer satisfaction service levels and operational efficiency across multiple channels.
- Cross-Functional Impact: Your role bridges Operations Customer Service Sales Marketing and Finance ensuring seamless coordination and optimal business outcomes.
- Transformation Driver: By managing key transformation KPIs and implementing operational improvements youll fuel sustainable growth and enhanced customer experience.
Challenges Youll Embrace
- Balancing operational costs with exceptional service delivery across multiple channels.
- Managing complex supply chain operations from global sourcing to last-mile delivery.
- Leading transformation initiatives while maintaining day-to-day operational excellence in a fast-paced beauty industry environment.
Requirements
What Youll Do
Strategic Operations Leadership:
- Team Management: Lead and develop middle management teams across Operations and Customer Service ensuring optimal staffing training and performance management.
- Service Excellence: Develop and implement customer service vision and strategy ensuring agreed service levels and customer satisfaction targets are consistently met.
- Process Optimization: Continuously improve operational processes implement efficiency measures and drive productivity gains across all operational areas.
Supply Chain & Logistics Management:
- Inventory Planning: Prepare and place inbound orders based on sales trends forecasts and regional targets while managing product availability and minimizing stock-outs.
- Warehouse Operations: Ensure warehouses comply with standards for housekeeping security inventory control and loss prevention while maintaining optimal picking and packing efficiency.
- Distribution Excellence: Monitor courier performance negotiate freight costs and implement cross-docking solutions to optimize delivery times and reduce costs.
Financial & Budget Management:
- Budget Ownership: Prepare annual budgets for distribution variables manage rolling forecasts and control operational costs against agreed targets.
- Financial Analysis: Analyze budget variances initiate corrective actions and provide regular financial updates to stakeholders.
- Investment Optimization: Make data-driven decisions on operational investments to maximize ROI and long-term profitability.
Project & Performance Management:
- Project Leadership: Define project objectives manage timelines conduct cost-benefit analyses and ensure successful implementation of operational improvements.
- KPI Management: Monitor and achieve key performance indicators including NPS DEX DOI OFR and service level metrics.
- Stakeholder Coordination: Collaborate effectively with Sales Marketing Finance and Global Planning teams to ensure aligned execution.
Who You Are
- Experienced Leader: 7 years in supply chain logistics and customer relations with minimum 5 years in similar management position.
- Educational Background: University degree in Engineering Administration or Business (Masters degree preferred).
- Industry Expert: Fast-moving consumer goods experience with deep understanding of importation customs clearance and regulatory requirements.
- People Manager: Proven track record of managing teams across multiple locations with strong interpersonal motivational and leadership skills.
- Analytical Thinker: Excellent analytical and capacity planning skills with ability to translate data into actionable business strategies.
- Process-Oriented: Very organized structured and detail-focused with strong project management capabilities.
- Adaptable Professional: Flexible and adaptable to change capable of working under pressure while maintaining high standards.
Benefits
Whats on Offer
- Leadership Opportunity: Head of Department level position with strategic influence across the organization.
- Career Growth: Opportunity to lead operational transformation for a globally recognized beauty brand.
- Comprehensive Role: Diverse responsibilities spanning customer service logistics warehousing and strategic planning.
- Dynamic Environment: Work in a fast-paced growth-oriented organization with opportunities for innovation and process improvement.
Ready to Transform Operations Excellence
Apply using the link below.
Employment Type
Full Time
Key Skills
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