Operation Manager
Operation Manager
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Job Description
Job Description - Service Delivery & Operations:
Responsible for Service Delivery driving SLA metrics and providing leadership in dealing with overall operational and client issues. Ensuring that the clients are satisfied with the performance.
Responsible for Operational Excellence & Productivity improvement Initiatives & Implementations.
Managing team functions and utilizations viz. workforce planning facilitating recruitment selection induction performance appraisal training etc. in line with overall business goals.
Manage Transition of new clients redesign processes and identify process transformation opportunities & projects.
Conduct periodic reviews with managers and drive corrective action where required in order to ensure delivery predictability.
Identify opportunities for work redesign workflow enhancement shift utilization Staff mix and staff utilization in order to meet / exceed internal financial goals.
Leadership:
Builds and maintains a departmental structure operating standards and practices that are responsive and adaptable to evolving business needs.
Develops and implements a talent plan to ensure the right people are in the right place at the right time to meet the organization s strategic needs.
Manages employee performance by establishing clear goals and expectations tracking progress against the goals ensuring timely feedback and promptly addressing performance problems and issues.
Manages direct reports to demonstrate the ability to effectively manage and develop their assigned staff.
Team Management:
Shares knowledge mentor and educates the organizations staff regarding the companys vision opportunities and challenges.
Ensure company operation hurdles are resolved in a timely and cost-effective manner.
Supervise staff in accordance with the operational and revenue objectives.
Coordinate resource deployment across all processes for the engagement (Team Size Span Shift Utilization Skill sets) in order to ensure budget & pricing assumptions compliance.
Identify training needs for team members.
Requirements
Requirement:
Masters or a bachelors degree in commerce with 8 - 10 years of experience or in a related field. Experience in a BPO will be an added advantage.
Leader with a service mindset who takes pride in growing the people she/he leads.
Deep understanding of how to use accounting to create value for the client.
Passion for using the best tools available to transform accounting. (Knowledge on Microsoft Dynamics Sage 100 Quick books - highly preferable)
Entrepreneurial spirit who is excited by the prospect of rapid growth.
Demonstrated ability to lead a team of professionals to higher levels of performance.
Excellent interpersonal skills in dealing with peers superiors and staff.
Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone email and in person.
- Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration.
Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences.
- Process-driven with a strong Project Management and Product Owner Mindset
Benefits
Cultural fit:
Of necessity IAPL/IAI has evolved a consultative management style
We understand that staff attrition has a high cost. We invest in hiring rare responsible people and allow them a great degree of autonomy.
A top-down authoritarian style will not work.
Job location and compensation:
Mumbai
Compensation: Competitive with profit participation and bonus payouts
Preferred skills and qualifications
International business experience
Valid US visa
Requirement: Master's or a bachelor's degree in commerce with 8 - 10+ years of experience or in a related field. Experience in a BPO will be an added advantage. Leader with a service mindset who takes pride in growing the people she/he leads. Deep understanding of how to use accounting to create value for the client. Passion for using the best tools available to transform accounting. (Knowledge on Microsoft Dynamics, Sage 100, Quick books - highly preferable) Entrepreneurial spirit who is excited by the prospect of rapid growth. Demonstrated ability to lead a team of professionals to higher levels of performance. Excellent interpersonal skills in dealing with peers, superiors, and staff. Excellent oral and written communication skills in English. Able to interact with US clients and prospects via phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonal communication skills with a strong orientation toward customer service and the ability to communicate technical information effectively to technical and non-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset
Employment Type
Full Time
