Operational Excellence Lead
Operational Excellence Lead
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Salary Not Disclosed
1 Vacancy
Job Description
The Operational Excellence Lead plays a pivotal role for driving continuous improvement across core roadside operational processes using structured methodologies. This hands-on role works closely with cross-functional teams to identify inefficiencies analyse data and deliver actionable solutions that simplify and optimise business operations. The position is ideal for a detail-oriented problem-solver with a passion for data collaboration and driving process efficiency and overall performance change for the business.
- Apply structured improvement methodologies (DMAIC PDSA SIPOC 5 Whys) to assess analyse and enhance roadside processes.
- Conduct root cause analysis using dashboards frontline feedback complaints and NPS data to pinpoint key issues.
- Translate operational problems into clear actionable improvement opportunities.
- Define document and track improvements from discovery through to delivery including post-implementation reviews.
- Analyse data (SharePoint GCP Power BI) and collaborate with the Data & Insights team to validate findings and shape recommendations.
- Present insights and recommendations visually using tools like Excel Visio Promapp or Miro.
- Engage stakeholders across Operations Support and Tech to align improvement efforts and gain buy-in.
- Facilitate workshops walkthroughs and discovery sessions to gather insights map processes and support change teams.
What Youll Bring
- 13 years experience in business operations service optimisation process improvement or similar role.
- Ability to analyse data and process flows to identify trends issues and opportunities.
- Strong communication and visual storytelling skills using PowerPoint Miro or equivalent.
- Ability to use tools such as Power BI Excel SharePoint Promapp and Visio.
- Familiarity with operational excellence methodologies such as Lean DMAIC or PDSA.
- Lean Six Sigma Green Belt will be highly regarded
- Strong problem-solving skills and a continuous improvement mindset.
- Comfortable working both independently and within a cross-functional team.
As part of our recruitment process successful applicants will be required to complete pre-employment checks.
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.
Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
