Software Engineer
Software Engineer
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Job Description
The Osca Centre of Excellence operating under is seeking a proactive and forward-thinking individual to join our team as a Software Engineer.
The Software Engineer for the ESM Application is responsible for designing developing and maintaining ESM platform features and integrations. This role involves customising workflows scripting automation and ensuring the platform aligns with ITIL best practices and business requirements. The engineer collaborates with analysts administrators and system engineers within the team to deliver scalable secure and high-performing solutions.
Together with the IFS Global business process owners and specialists we develop multidisciplinary and customer-driven global solutions driving towards a scalable and agile solution for the future.
Key Responsibilities
Develop and Enhance the ESM Application
Design build and maintain custom modules workflows and scripts to extend ESM platform functionality.
Implement Automation and Orchestration
Create automated solutions for service management processes to improve efficiency and reduce manual effort.
Integrate with External Systems
Develop and maintain integrations using REST/SOAP APIs and middleware platforms.
Conduct Testing and Debugging
Perform unit integration and regression testing; troubleshoot and resolve issues in workflows and scripts.
Maintain Technical Documentation
Document configurations customizations and development processes for knowledge sharing and compliance.
Participate in Agile Development
Contribute to sprint planning reviews and retrospectives; deliver work in iterative cycles.
Support Platform Upgrades and Releases
Ensure customisations are compatible with platform updates and participate in release planning.
Collaborate with Stakeholders
Work closely with key business partners business analysts platform administrators and QA teams to deliver solutions that meet business needs.
Mentor Junior Developers
Provide guidance and support to associate engineers and contribute to team knowledge sharing.
Demonstrate a Growth Mindset
Actively seek feedback pursue learning opportunities and show initiative in developing technical and professional skills.
Required Competence
A Software Engineer would be expected to have a better understanding of the following areas:
Technical Proficiency
Strong development skills with the ability to design scalable and maintainable solutions.
Attention to Detail
Ensures accuracy and quality in code documentation and testing.
Problem Solving
Capable of analysing complex issues and delivering effective sustainable solutions.
Communication
Clearly communicates technical concepts and project updates to both technical and non-technical stakeholders.
Team Collaboration
Works effectively within a team contributing to shared goals and supporting peers.
Adaptability
Responds well to changing priorities technologies and business needs.
Qualifications :
To be successful you will have:
Essential
Education
bachelors degree in computer science Information Technology Software Engineering or a related field (or equivalent practical experience).
Technical Skills
Proficiency in JavaScript GlideScript or similar scripting languages
Experience with ESM platforms (e.g. ServiceNow BMC Remedy)
Familiarity with REST/SOAP APIs and integration tools
Understanding of Agile/Scrum methodologies
Experience with version control systems (e.g. Git)
Exposure to CI/CD pipelines and DevOps practices
Soft Skills
Strong analytical and problem-solving abilities
Good written and verbal communication skills
Willingness to learn and adapt in a fast-paced environment
Team-oriented with a collaborative mindset
Desirable
ITIL Foundation
ServiceNow Certified Application Developer
Additional Information :
Why Join Us
Opportunity to be part of a transformative journey shaping the future of our organization.
Collaborative and supportive work environment fostering professional growth and development.
Competitive compensation package and benefits.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
