Customer Success Manager
Customer Success Manager
Posted on :
08-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 75000 - 90000
Vacancy
1 Vacancy
Posted on :
08-07-2025
Job Description
Your daily workout
- You will establish and maintain customer relationships by being the first point of contact for EGYM customers managing the onboarding process introducing new products to our customers and making recommendations to support their success (by leveraging EGYMs ecosystem of hardware and digital solutions)
- You will participate in the creation of efficient and effective customer Standard Operating Procedures and best practices that align with the operational workflows and success benchmarks of EGYMs customers
- You will recommend regular training sessions to educate our customers staff on EGYM products and solutions
- You will work directly with customers to identify and communicate Key Performance Indicators/Business Impacts Metrics directly with the customer) business impacts of customers and assist them in the development and execution of action items to achieve optimal results
- You will assist in the growth of the Customer Success Department through innovative idea sharing structural recommendations feedback from customers and creation of scalable reporting mechanisms
- You will work closely with theNonprofit Sales Team to provide customers with the highest level of service including but not limited to: pre-sale workflow recommendations equipment & eco-system layouts integration explanations etc
- You will proactively prevent churn by observing and recording deficiencies that affect multiple clients forecast what those trends mean for future churn and work cross-functionally to ensure that the necessary improvements are made
- You will provide structured consistent and appropriate external and internal reporting that highlights the successes and opportunities of EGYMs customers
- You provide support with in-house events trainings trade shows new process launches and marketing assistance requests
Your fitness level
- You have a minimum of 1-2 years of experience in customer success/key account management experience (ideally working with hardware and software products)
- You have a minimum 1-2 years experience working withCampus Recreation YMCA JCC or other non-profit experience
- You ideally have general knowledge of operating models/structure of fitness facilities
- You have excellent customer service problem solving time management and communication skills
- You are a results-oriented professional that can develop and utilize efficient processes capabilities and tools
- You have experience working with a CRM system
- You enjoy working with customers on location and are able to travel 70% of the time
The equipment we provide
- You will earn an annual base salary of $75000 - $90000
- You will have acompetitive benefits packageincluding:health dental and vision insurance 401k with company match monthly wellness phone and internet stipends 14 paid holidays per year and PTO(to name a few!)
- Youwill receive hands on training and become a true EGYM expert
- You will be part of an innovative team where you will work with diverse individuals explore new ways of thinking and problem solving and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each others growth!
Contact Information
Apply now by uploading your documents (CV certificates references salary expectations and earliest possible start date) and specify the job ID #1668.
Contact: Adrianna Jimenez
For further information:About us
Become part of EGYM!
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.
Required Experience:
Manager
Employment Type
Full-Time
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