Professional Services Manager

Managers the execution of Clean Earth commercial strategies and product/service offerings that are focused on compliance solutions/professional services.  Provides the technical compliance and regulatory support for the execution of professional services to maximize revenue and profits through maintenance of existing customers growth within existing customers and through acquiring new customers.  Works closely with Sales leadership to grow revenue and profits. Provides technical professional services to customer both remotely and in person across all Clean Earth Verticals. 

Primary Responsibilities (Essential Functions): 

Commercial 

• Helps prepare data for the presentation to all top accounts for regulatory content updates (Quarterly Business Review purposes) 

• Engages with customers legal program management and regulatory management on key points and projects 

• Prepares Letters to file compliance solution outlines and regulatory position statements that are customer facing pertaining to regulatory matters 

• Supports customer response management for regulatory resolution 

• Supports customers with regulatory NOV/Compliance response 

• Helps construct talking points for explaining impacts of pending/new regulations/regulatory interpretations/NOVs 

• Supports elimination of Error/Issues created through internal process that result in customer risk/exposure 

• Support system changes or process improvements to enhance efficiencies maintain or improve compliance meet customer expectations or improve the customers experience 

• Supports sales/customer services team to advise any regulatory response to wide variety of customers 

• Delivers training content on occasion to internal team on key regulatory topics (Subpart-P Generator Rule Aerosol Rule e-Manifest etc.) 

• Provides analysis of proposed or newly adopted regulations to determine opportunities for gaining market share revenue growth waste internalization expanded processing capabilities operational efficiencies or expanded service options. 

• Development of internal written policies procedures SOPs guidance documents 

Marketing 

• Supports the creation of content for monthly customer newsletter  

• Supports the creation of content and present several webinars per year on regulatory updates  

• Assist sales personnel with developing Professional Service growth opportunities 

• Assist sales personnel with the development of Onsite Services 

• Acts and Project Manager supporting startup of Onsite Programs. 

• Supports Customer Advisory Board agenda and content  

• Acts as technical review for customer facing reports and data 

• Acts as liaison with One Clean Earth in the continued development of customer facing tools and systems. 

Legislative and Regulatory Affairs 

• Monitors Federal State and Local level regulatory changes and proposed regulations 

• Monitors Federal and State legislative activity 

• Acts and technical support for customer facing regulatory questions. 

• Work closely with Clean Earths Environmental and Health and Safety Teams to promote and support Clean Earths safety and environmental compliance programs and policies 

Professional Services BILLABLE SERVICES 

Part of team that provides professional services for customers including: 

• License submittals 

• Annual and biennial reporting support 

• California CERS registrations and hazardous materials business plan submittals 

• Compliance training 

• Guidance and advice on generator status changes and waste generation reporting 

• Paying license and reporting fees on behalf of customers 

• Completion and submittal of EPA ID# notifications 

• Completion and submittal of Episodic Waste Generation notifications 

• Completion and submittal of Subpart P notifications 

• Regulatory agency NOV/penalty/citation response support may or may not be billable 

• Regulatory Reporting Assistance 

• Formulary Review and Characterization 

• Dumpster Audit program management 

• Client Site Audit and recommendations 

• Development of customer-facing written policies procedures SOPs guidance documents 

Other 

• Perform other reasonably related tasks as assigned by management. 

Qualifications :

Basic Required Qualifications:   

• Bachelors degree in science related field (preferred) coupled with 12 years of work experience in Regulatory Compliance with experience with RCRA DOT TSCA CERCLA and state regulations pertaining to Hazardous waste. 

• Minimum 5 years experience working with Commercial Sales and Customer Service Teams 

• Minimum 5 years providing Regulatory support for Customers 

• Minimum 5 years of supporting onsite services accounts and customers 

• Self-directed with the ability to work on multiple projects with competing priorities and deadlines. 

• High level of proficiency in Microsoft Office software (Excel Word PowerPoint and Outlook). 

• Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills active listening and presentation skills. 

• Ability to work in high stress environments managing several tasks simultaneously and meeting deadlines. 

• Ability to Travel approximately 50% of time 

Preferred Qualifications: 

• Experience in ESG initiatives and Sustainability service offerings 

• Experience in On-site programs for Customers 

• Experience in OSHA regulations 

Disclaimer: 

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not intended to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position. 

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response. 

Remote Work :

No

Employment Type :

Full-time