Scrum Master - Operations MRO

Scrum Master - Agile Product Coordinator

We are part of International Airlines Group (IAG) one of the worlds leading airline groups and owner of some of the biggest brands in the sky. 

With a diverse workforce spread across four countries IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance procurement and airline services as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model driving efficiencies automation and economies of scale. 

IAG Techs vision is to increase shareholder value accelerate business performance delight customers enable employees and protect our business through the innovative and agile use of technology and data. 

Purpose of the role  

• The go-to person for channel business demand act as a bridge between Business and Development to ensure strong alignment safeguard business priorities and provide visibility into development progress and the future roadmap while applying Scrum to produce high-quality work and coaching team members on Scrum techniques. Ultimately creating self-organising teams that are flexible and fully productive during sprints. 

Accountabilities 

Working in partnership with IAG Tech and the business to: 

• Ability to be versatile and adapt to diverse situations based on business needs with a proactive and collaborative mindset.
• Gather business requirements and translate them into user stories that are easily understood by developers.
• Prioritize development efforts in alignment with business needs.
• Provide visibility into development status and outstanding work using project management tools such as Jira.
• Strong Jira configuration skills to support project management portfolio visualization and performance metrics tracking.
• Oversee project dependencies involving internal or external third parties to ensure seamless coordination and delivery.
• Align team practices with company standards in areas such as development security architecture and design.
• Manage standard company processes for the initiation of new initiatives and production deployments.
• Ensure appropriate support is provided for applications in production.
• Drive solution-based outcomes through the facilitation of scrum events defined sprints retrospective meetings daily stand-ups meetings and workshops 

• Maintain the product backlog using techniques for effective backlog management  

• Ensure the Scrum Team understands and communicates progress towards their product goals with Product stakeholders ensuring timely involvement (e.g. IT Project Managers Delivery Leads Product Managers) 

• Leverage tools & techniques providing clear relevant up to date and metrics based visibility of progress  

• Coordinate with Project Managers the Delivery Leaders and Product teams to ensure dependencies are understood and managed 
• Build a trusted safe and productive environment where team members own the product problems can be raised without fear of blame with an emphasis on continuous learning and problem solving 

• Lead the training adoption and coaching of Scrum techniques and cadence within the team and the wider organisation 

• Remove barriers to delivery for stakeholders and Scrum Team(s) maintaining continuous and optimal workflow at a level that is sustainable 

• Ensure capacity velocity & throughput of the team is measured and monitored (roadmap planning) 

• Deliver on a number of projects the breadth and complexity of which will vary depending on experience. 

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings workshops and other related activities 

Qualifications :

Essential Qualifications  

• Educated to degree level or equivalent experience 

Desired qualification 

• Recognised Agile qualifications (SAFe Scrum Master Certified Scrum Master (CSM) or Professional Scrum Master I (PSM I).) 
• Recognised Product Owner qualification.

• Recognised Waterfall qualifications 

Skills  

• Good knowledge of other Agile frameworks (Crystal XP etc.) 

• Strong communication and servant leadership skills 

• Strong problem-solving and conflict-resolution ability 

• Strong analytical thinking skills and the ability to produce detailed documentation.

• Strong workshop leader and facilitator 

• Forming strong stakeholder relationships with a proven ability of influencing and persuading internally and externally  

• Effective stakeholder management balancing and finding compromises between opposing views and opinions 

• Business partnering working as a valued partner with stakeholders across a diverse operation delivering avalue-addedservice to business customers. 

• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives 

• Ability to work under pressure 

• Fluent written and spoken English 

Experience  

• Proven digital product experience i.e. working with Product team(s)  

• Proven track record of passionately delivering in a Scrum environment displaying excellent knowledge of Scrum techniques and artifacts (such as definition of done user stories automated testing backlog refinement) 

• Experience of successfully operating in a software development environment 

• Experience of operating and managing teams across multiple countries and cultures is desirable. 

Informacin adicional :

Benefits
The chance to enjoy a challenging career in an exciting fast-moving environment in a dynamic industry working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance as well as the many benefits offered by a global organisation including health insurance pension and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work with a community that we feel proud to belong to. To help make this a reality our people strategy focuses on six key domains: Engagement Talent Management Reward and Recognition Performance Management Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy everyone should feel part of our team. We want to foster an inclusive workplace celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions regardless of their personal circumstances or background. 

As a Group IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition and we are working to help make it a reality. With this in mind we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.

Remote Work :

No

Employment Type :

Full-time