National Quality Assurance Reviewer

We are seeking an experienced industry case manager or equivalent who can think of nothing better than to work closely with colleagues referring clients and our world-class Specialist Medical Consultants whilst reviewing specialist medical reports to deliver evidenced-based insightful and helpful medical opinions for the best possible health and work outcomes. This role can be located in any state.

If you are team orientated thrive in a friendly and supportive environment and enjoy a highly professional culture that is completely dedicated to focusing on the best outcomes for all of our clients we would love to hear from you!

What is The Role

In a nutshell the role of National Quality Assurance Reviewer is all about reviewing specialist medical reports to support the process of delivering a clear accurate and timely opinion to all stakeholders. This is a unique and critical role in our business so informed and important health work and other life related decisions can be made.  

The location of this position can be anywhere in Australia. 

As such each day this role involves:

• Reviewing specialist medical reports to deliver the highest quality and timely independent medical opinions to our clients
• Working closely with colleagues referring clients and specialist consultants to ensure accuracy and clarity is provided in reports for effective decision making 
• Ensuring all legislative and customer compliance requirements are met prior to a report being released 
• Troubleshooting and escalating where required inaccurate deficient or incomplete reports and discussing with referrers and consultants to resolve all issues that need to be addressed 
• Identifying and contributing to any report quality and process improvement to achieve constant and never-ending improvement for all of our key stakeholders 
• Working within a fast-paced commercial environment to deliver the highest standard of customer experience to our clients 
   

Qualifications :

Who are You

To be successful in this role you would need to have the following experience and qualities: 

• Minimum 5 years experience in an industry case management injury management advisor or allied health role within a personal injury and/or accident compensation setting 
• Experience relating to interpreting and utilising independent medical reports 
• An understanding of the workers compensation environment insurance schemes fitness for work frameworks permanent impairment assessments and the medicolegal environment 
• Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence 
• A natural orientation to customer service with a capacity to problem solve to deliver a quality outcome for all key stakeholders 
• A keen focus on being efficient productive and focused with the highest level of attention to detail 
• Superior verbal and written communication skills including negotiation and influencing skills
• A resilient personality with a natural orientation towards solving challenges and working with others positively and respectfully

This is a fantastic opportunity for someone seeking to work within a highly professional well respected National medical services group. mlcoa offers a supportive and healthy environment where client focus team spirit and respect are key features. 

If this sounds like the role for you please apply.

Additional Information :

Why join us

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
• Employee Referral Program Be rewarded for successfully recommending great talent.
• Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Full-time