Employee Relations Analyst

What an Employee Relations Analyst does at Visa:

• Conduct comprehensive workplace investigations: Demonstrate effective probing and investigatory skills in complex situations synthesize data identify root causes and recommend actionable resolutions.
• Case management expertise: Manage employee relations issues from initial intake to resolution providing expert consultation guidance and coaching to senior leaders managers and People Business Partners.
• Performance management support: Assist in drafting performance improvement plans written warnings and facilitate communications to drive effective outcomes.
• Data tracking and trend analysis: Track and analyze employee relations data to proactively create a positive organizational culture and enhance manager capabilities.
• Policy interpretation and guidance: Provide clear interpretation of HR policies practices and procedures to employees and managers ensuring compliance and consistency.
• Client-focused mindset: Foster a client-focused environment to ensure delivery of an exceptional employee experience.
• Positive work environment: Work with leaders and employees to establish and maintain a positive work environment encouraging the full use of diverse talents and abilities.
• Coaching and feedback: Provide empathetic and compassionate coaching to department leaders on employee and organizational issues.
• HR process improvements: Uncover opportunities and propose solutions for HR process improvements to enhance efficiency and effectiveness.
• Cross-functional projects: Lead and support cross-functional Employee Relations and People Team projects both regionally and globally.
• HR resource advice and guidance: Provide HR resource advice and solutions to managers and staff working closely with People Business Partners in the process.
• Perform other related duties and responsibilities as needed or assigned.

Why this is important to Visa

The ER Analyst will play a pivotal role in driving a fair consistent and high-integrity employee experience. This role partners closely with the ER Manager and Director as well as global and regional ER counterparts to manage a wide range of employee relations mattersfrom straightforward inquiries to complex investigationsprimarily for employees based in the Philippines. Additionally you will assist with any global and regional ER needs and contribute to leading ER projects in Asia Pacific and globally.

Qualifications :

• Extensive experience in Employee Relations spanning over 5 years.
• Deep knowledge of HR policies and procedures ensuring their consistent application to build trust within the workforce.
• Excellent communication skills both written and verbal essential for effective collaboration and resolution of issues.
• Ability to adapt and adjust communication and work styles to engage with diverse stakeholders.
• Confident in influencing and standing ground while upholding Visa Leadership principles.
• Meticulous attention to detail in applying ER processes and reviewing ER documents programs and reporting tools for optimal outcomes.
• Proficient in MS Office particularly Excel and PowerPoint for precise data reporting and analysis.
• Skilled in data analytics adept at interpreting a range of data sets to inform strategic decisions.
• Strong understanding of Philippine Labor Laws with hands-on experience in case management employee counseling and mediation.
• Flexible and willing to work on a shifting schedule to accommodate the diverse work shifts of various Lines of Business.

Joining Visa as an Employee Relations Analyst offers you a unique opportunity to make a significant impact on the organization and the people within it. You will be at the forefront of fostering a positive and inclusive workplace culture directly contributing to employee satisfaction and organizational success. The role provides a dynamic and challenging environment where your expertise will be utilized to navigate complex situations offering you continuous growth and learning opportunities. You will engage in meaningful work that includes conducting workplace investigations providing expert guidance on employee relations issues and collaborating with senior leaders to drive positive change. By being part of a global team you will also have the chance to work on cross-functional projects gaining valuable experience and broadening your professional network. This position not only allows you to showcase your skills but also empowers you to be a key player in shaping the future of Visas workforce.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time