Guest Relations Supervisor
Guest Relations Supervisor
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Job Description
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
2025-5675Hotel
Coworth Park
Division & Department
Rooms - Guest Relations
Job Title
Guest Relations Supervisor
Contract Type
Fixed-term
Contract Duration
Up to 12 Months
Status
Full time
Position Overview
Join us as aGuest Relations Supervisor at Coworth Park Hotel recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalized as much as possible.
What youll get
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health including subsidized massage treatments and health clinics
- Complimentary Eye Test for VDU users
What youll do
- Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
- Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
- Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
- Constantly check for new reservations being made.
Ensure the guest profile is up to date with accurate information about their upcoming stay. - Responsible on the day for inventory control and selling policy as per Revenue Managers guidelines.
- Ensure all departments are aligned with guests activities
- Attend the daily morning meeting to present the daily arrivals
- Support themanagers within the department with guest inquiries
What youll bring
- Passionate about delivering a high level of service
- Customer service orientated
- Experience of Opera is desirable
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process please contact the People & Culture team at
Job Location
United Kingdom
Location
Required Experience:
Manager
Employment Type
Contract
