Front Office Manager
Front Office Manager
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Job Description
As our next Front Office Manager you will
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands-on organised and supportive approach with your team.
- Be proactive and reactive to situations finding suitable solutions that ensure positive outcomes.
- Be results-driven and understand whats needed to achieve hotel goals.
Qualifications :
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational administrative and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning scheduling and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies maintaining a safe and clean work environment.
Who are we looking for
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge Opera Cloud or similar PMS is a bonus.
- Friendly approachable with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive team-oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours including shifts weekends and bank holidays.
- Must have the right to work in the UK.
Additional Information :
Why Join Us
- Competitive salary and benefits package including bonus up to 10% annual performance bonus pension additional holidays with service a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Front Office Manager you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time
Expected hours:39 hours per week
Ready to discover more Get in touch with us. We would love to hear from you.
One more thing
By working at the Ibis Cambridge Central Station you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
