Receiving Implementation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Responsibilities
The primary responsibilities of a Tech Lead are mentioned below but not limited to:
Coaching of Frontline agents.
Build and maintain linkages to Quality while being Process Champions.
Establish and maintain linkages to MOD for SLA (Service level Agreement).
Support and govern Case Management.
Support Manager on programs related to TCE Cost and Operation effectiveness.
Technical leaders to team including L2/ Mentors.
Incentives R&R administration and Leave Planning for the team.
Maintain and distribute daily reports related to open volume FCR etc. and analysis.
Segregate the work between SMEs and agents.
Support and attend to Supervisory calls.
Drive daily huddles along with Team Manager
Transactional escalation handling and provide timely RCA on key escalation / necessary transactions.
Coordinating with delivery excellence teams to drive the operational rigor.
Participating / drive CIP where required.
Operational review meeting
Certifications:
- ITIL 4 Foundation
- Certified ScrumMaster (CSM)
- Lean Six Sigma Green Belt
- PMI Agile Certified Practitioner (PMI-ACP)
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Required Experience:
Manager
Employment Type
Full-Time
